RLC-820A Firmware

[André Figueiredo]

Hello,

I would like to know why I cannot upgrade the RLC-820A with the last firmware with pet detection.

I have 6 reolink cameras and only one is with firmware v3.1.
I do this post because I have this situation more than one year.
Screenshot attached.

Thank you

[joseph_1979]

@andré-figueiredo_360727197077756 Are these cams part of a KIT? Are these connected to an NVR? If yes then you need to upgrade them though the NVR.

[André Figueiredo]

@joseph-chircop_497308027822318 No, I do not have a NVR

[joseph_1979]

@andré-figueiredo_360727197077756 Both firmware are very old. Go to Reolink download centre and download the firmware for the 820A which was released on April 2022. Then run the Reolink Windows client....go to cam setting then system followed by maintenance....and upload the firmware. Should be fairly easy.

[m schleemann_394877180510344]

I once had similar problems with a different type of camera. In my case it helped to reset the camera password to blank and retry. You might want to try that.

[André Figueiredo]

@m-schleemann_394877180510344 What does the password have to do with this update problem?

[André Figueiredo]

Hello Reolink Team.
Any help on this issue?
Thank you

[joseph_1979]

@andré-figueiredo_360727197077756 Have you downloaded the recent firmware from the Reolink download center? Then use the Windows client to upgrade.

[André Figueiredo]

@joseph-chircop_497308027822318
No I didn't.
I only use the "Check for the Lastest Version" button and the response is "This is the most current version available"

Should I upgrade it manually?