RLC-820A Firmware

[André Figueiredo]

Hello,

I would like to know why I cannot upgrade the RLC-820A with the last firmware with pet detection.

I have 6 reolink cameras and only one is with firmware v3.1.
I do this post because I have this situation more than one year.
Screenshot attached.

Thank you

[joseph_1979]

@andré-figueiredo_360727197077756 Are these cams part of a KIT? Are these connected to an NVR? If yes then you need to upgrade them though the NVR.

[André Figueiredo]

@joseph-chircop_497308027822318 No, I do not have a NVR

[m schleemann_394877180510344]

I once had similar problems with a different type of camera. In my case it helped to reset the camera password to blank and retry. You might want to try that.

[André Figueiredo]

@m-schleemann_394877180510344 What does the password have to do with this update problem?

[André Figueiredo]

Hello Reolink Team.
Any help on this issue?
Thank you

[joseph_1979]

@andré-figueiredo_360727197077756 Have you downloaded the recent firmware from the Reolink download center? Then use the Windows client to upgrade.

[André Figueiredo]

@joseph-chircop_497308027822318
No I didn't.
I only use the "Check for the Lastest Version" button and the response is "This is the most current version available"

Should I upgrade it manually?