Duo 2 POE False Alerts

[lkageyama_369620850163942]

I've been using various brand security cameras for years and was excited to get the Duo 2 POE because of the wide field of view and smart AI detection. I've had it setup for two nights now and the night time motion detection false alerts is driving me crazy! It seemed to be flying bugs attracted to the infared lights. I've had occasional false alerts with other brands due to flying bugs at night, but not as frequent as this Reolink. I read updating to the newest firmware may help, did the update and still having issues. With the old firmware, with MD sensitivity set to absolutely low 1 at night, was getting alerts every 2 minutes due to flying bugs, this went on for hours! I didn't see a way to set delays for MD, so I did what someone suggested and turned off MD recording and MD alerts and only activated smart detection (person, vehicle, pet) for recording and alerts. Last night, I got motion, person and vehicle notifications when there was clearly no person or vehicle in any camera view. I don't know why I'm getting motion detection when I have the record and alert selection off. It also looked like the AI was still picking up the flying bugs and identifying it as person and vehicles. Of course this was also triggering the spotlight, so I eventually turned that off. I am turning off all these functions that I purchased this security camera for. In the meantime, my Arlo Essential which is setup nearby is flawless, no false alerts at all, but the Arlo has a 5 second delay compared to the Reolink which is about 2-3 seconds. Any suggestions? Should I set delays for person, vehicle, and pets and try again tonight? Ready to pack it up and return the camera if I can't get this resolved.

[Carp Diem]

@lkageyama_369620850163942  Maybe you can try the alarm delay and object size settings. See if this helps: https://community.reolink.com/topic/4750/sensitivity-adjustments-object-size-alarm-delay-explanations?post_id=18470

[joseph_1979]

@lkageyama_369620850163942 Nothing works as expected from the instant an entity is switched on. You need to tune the settings available. For a start try to set sensitivity of person to 40, vehicle to 50 and pet to 42 and set the alarm delays as 2,1, 2. If you still have alerts then set the min and max size of the objects for each detection type.