RLC-823A Spotlight not working on motion

[twitch04advert_547475244449986]

Hi,

If I've understood the current setup in the client for Spotlight, there is a Night Mode configuration which has 3 settings, Off/Auto/On as scheduled, which I have it set to Auto. In this instance, the spotlight should auto turn on when an alarm event is triggered (person and vehicle detection ticked). For some strange reason, the spotlight never comes on for me when motion is detected. I'm not sure how "Night Mode" is defined, so maybe I'm missing something, but it could be dark during late evening, like it is now, 5pm and it's pitch black, it could be 1am in the morning, but still no spot light coming on when motion any is detected in my detection zone. The camera tracks as expected but no spotlight.

Is there something obvious I'm missing? any help appreciated.

Model - RLC-823A
Build Number - RLC-823A
Hardware Number - IPC_523128M8MP
Config Version - v3.1.0.0
Firmware Version - v3.1.0.1584_22120968_v1.0.0.30

[joseph_1979]

@twitch04advert_547475244449986 If there is adequate external light then the spot light will not lit. Do you see the IR leds on? Most probably not because there is adequate light. I have one outside my main door and the spot light never lights up despite activated because of the street lighting. To check it out get it inside a dark room.

Your firmware is more recent than what is shown in the download centre.

[twitch04advert_547475244449986]

@joseph-chircop_497308027822318 Thanks for your reply. I do have a lamp post, not directly outside my house, but outside my next door neighbours, which does shed some light onto my driveway so you may be right in that the camera thinks there is adequate lighting and so the spotlight never comes on. I don't see the IR lights on either, even at 1am... I'd still rather prefer to have the spotlight come on as it's quite handy lighting up the whole driveway, which the spotlight on the camera does very well when I manually flip the spotlight on.
I'm assuming this would have to be some sort of feature request to allow overriding whatever the camera is doing to determine adequate lighting in the case of auto turning spot light on and off based on motion detection...

[joseph_1979]

@twitch04advert_547475244449986 That's explain everything. Perhaps you can relocate it to a darker area.

[twitch04advert_547475244449986]

@joseph-chircop_497308027822318 there isn't much of a dark area around where I want the camera to be... any way to put in a feature request to allow an option to bypass the min/max ambient light level level for the spotlight to turn on or make the values configurable so they can come on if the value is changed from default for said setting?

[joseph_1979]

@twitch04advert_547475244449986 Then it should be based on a schedule. Will inform Reolink accordingly. They will evaluate the request and prioritise it. I simply explained how it works.

[twitch04advert_547475244449986]

@joseph-chircop_497308027822318 thanks

[kevin_476142842638551]

@joseph-chircop_497308027822318

I also request that the threshold be either user adjustable for when the spotlight turns on when motion detected or of not set some set of time rules that determine when the lights come on. I purchased this camera/light for the hope of having a nice floodlight on in the backyard when doing activities not just for the security aspect.

[joseph_1979]

@kevin_476142842638551 Good.

[twitch04advert_547475244449986]

@joseph-chircop_497308027822318 Just checking if there's any indication when this feature may make a release for us to test

[bengt g nilsen_489168920322262]

I have the same issues with 2 of 3 RLC-811A cameras

[gc7747_671811240063025]

@bengt-g-nilsen_489168920322262

Not working on mine either, tested on 6 RLC-511W cameras. The IR lights are indeed on, there is some outdoor lighting but the camera is definitely in IR/black and white mode and I'm getting alarms from bugs, etc., but the light never goes on (tested as I've walked around as well)

[gc7747_671811240063025]

@gc7747_671811240063025

I've also been through the settings meticulously, over and over again, via iphone app, computer app, NVR options menus, etc.

[kevin_476142842638551]

Any news on a any new firmware updates to enable light to be on when either motion and/or smart alerts are triggered when it's not completely pitch black outside?   I was kind of hoping to use the light to help brighten the areas when in the backyard and not just for security purposes.