New app and now problems

[k84greene_268677521133725]

New app update and now I have major issues viewing cameras. I basically cannot playback or live view any of the cameras on its highest resolution. The fluent resolution isnt very clear and not great for a business system. I reformatted the nvr and still have the issues. Anyone else experienced the same?

[Reolink Fiona]

@k84greene_268677521133725 Is your APP Andoid? If so, you could try to disable the hardware decoding in the setting. APP setting->hardware decoding
Guide：https://support.reolink.com/hc/en-us/articles/900000587506-How-to-Enable-Disable-Hardware-Decoding-on-Reolink-Android-App

[margaritajin]

If you've tried the above steps and the issue persists, you may need to contact the app's support team or the manufacturer of your NVR (Network Video Recorder) for further assistance. They may have specific troubleshooting steps or updates that can resolve the issue.