4:3 instead of 16:9

[bfeliciano_416958891729142]

My app used to show me 16:9 but one day it changed to 4:3. I have a NVR RLN8-410 build 2110099 firmware v3.0.0.148_21100909. My Argus 3 is displaying correctly. I am using an iPhone. Like I was saying one day it was showing right but now it’s not. It’s not only my iPhone but my wife’s iPhone as well. How can I fix it. Thanks.

[bfeliciano_416958891729142]

@bfeliciano_416958891729142 anyone ?

[joseph_1979]

@bfeliciano_416958891729142 We hope to have a new client to bring back the stretch mode.

[bfeliciano_416958891729142]

@joseph_1979 This is still an issue never been fixed.
I can tell that my Argus 3 doesnt have this issue only the camera connected to the RLN8-410

[joseph_1979]

@bfeliciano_416958891729142 That's because it is 4MP and this has an aspect ratio of 16:9 as illustrated below. So only the 5MP has the aspect ratio 4:3.

[bfeliciano_416958891729142]

@joseph_1979 It was fine before when I first purchased it.

[joseph_1979]

@bfeliciano_416958891729142 It's the application and not the camera. No more stretching for 5MP.

[bfeliciano_416958891729142]

@joseph_1979 Yes I know the camera is ok because on the web version on on the DVR it shows fine. I reported it to Reolink to see if they fix it. It used to be fine when I first got it.

[joseph_1979]

@bfeliciano_416958891729142 Good.