RLN8-410 Crashed--No signal to anything

[campbell_99]

My RLN8-410 (bought in August 2022) crashed for no apparent reason. Any recommendations on how to fix, or should I just return it to Amazon?

First, the NVR stopped sending video signal to any monitor--I used different monitors and different HDMI cables to trouble shoot. Thinking it was the firmware, I updated the firmware. Now there's also no connection to the client or app.

[joseph_1979]

@campbell_99 If you have no video output from the NVR and no access through the client then it's hard to troubleshoot. Kindly contact support giving details of your hw and firmware versions.

[tomsreolink]

@campbell_99 If you had no video signal out, how could you update the firmware?

Note if you return it to Amazon w/o further tinkering, all of your recordings could possibly end-up in some stranger's possession; just something to thing about.

I guess if it were me, I would get a new hard drive and see if it boots-up with that. But indeed you should consult Reolink support to see what ideas they might have.

Thinking about the possible failure of my own RLN8-410, I wonder what "backup" options Reolink might suggest? I'm thinking the only option I have is to open it up, pull the drive, and use an imaging program e.g. Acronis to make an image backup.

[joseph_1979]

@myreolink_533265780207845 The NVR can work without HDD. It simply cannot record. The embedded Linux is on an eprom. If still under warranty I would suggest him to replace it.