Wifi Doorbell stops notifications/recording

[BamaInArk_709557840093322]

I've had the video doorbell wifi version for a few days now and got it working properly. Yesterday (Sat 1/07/23) I left home for a few hours(got notification during this event) however when I returned to the driveway I got no notification on the phone App. I tinkered with it for a while but then finally Rebooted the device. Notifications and Recordings began working again. So I thought maybe a glitch. But then it stopped working again. I ended up rebooting it 3 times. Finally it began to seemingly work normally the rest of the afternoon and into the night. That got me thinking perhaps it was the high heat of the day that caused it to fail. The device is in a shaded undercover area at front door so no direct sunlight.

Now when the notifications quit working I can still view the Live View. It just seems to stop with notifications of movement and recording. Doorbell also continues to work. I got up this morning and had received 2 notifications within a few minutes of each other at around 0230 am. However this morning the device is not longer giving me notifications again. I do get a notification of the doorbell but no recordings/notifications of movement.

Is this a defective device?

[joseph_1979]

@bamainark_709557840093322 What is the sensitivity you set for motion and person? Check that the WIFI signal is strong enough at the location of the camera. You may use the Ookla appl to check the upload speed from the camera location. In addition ensure that the doorbell has the most updated firmware v3.0.0.2033. The same applies for the client. You may check these out at the Reolink Download Center.

Rather than rebooting I suggest you to do a restore by going to system/maintenance menu and click on RESTORE. Note that restore will reset the configuration with the exception of the WIFI settings.

[BamaInArk_709557840093322]

@joseph_1979

I did update the firmware to v3.0.0.2033 initially. Currently the sensitivity is set to Medium. Honestly those settings don't seem to matter as I can stand in front of the doorbell when it is apparently not working correctly and get ZERO notification. Sometimes yesterday morning it quit working again. I have found if I hit the doorbell button it seems to wake the alert/notification up and begins working normally again. Yesterday after late I was standing about 15 feet in front of the doorbell talking to some neighbors and it never detected and/or recorded anything. I went inside to check my phone, no recording/alerts, and then hit the doorbell and boom starting working again.
It seems to be working fine so far today but not as hot outside. Coincidence? I have not tried the Reset option yet but have given that a thought to try. Generally I can simply open my front storm door and it will trip the notification/recording to occur. That is when it's working normally.

At this point I'm not sure I can trust this one.

[BamaInArk_709557840093322]

@bamainark_709557840093322

To update this further......I decided to add the angled adapter to the doorbell. When pulling the doorbell I noticed it was fairly warm when holding it. Not really hot but warmer than I expected. The temp has cooled down currently due to recent storms passing through. So this has me wondering if indeed this device is getting too hot especially when the outside temps are around 95 degrees F?

And wanted to point out that earlier today I left the house for a short period...5-10 minutes. The doorbell notified and recorded my departure. Upon return...NOTHING. I then reset the device as suggested. I might end up ordering another one from Amazon and after trying it out if it doesn't duplicate I will return the original one as defective.

[joseph_1979]

@bamainark_709557840093322 According to what you wrote, it seems that the device is suffering from high temperature and is impacting its behaviour. Can you please remove it and place it inside and do some tests? Just for verification only. Maybe the heatsink is not enough to dissipate heat.

It could be that the doorbell cam even stops working at all. How about streaming to VLC and see if it's stops?

[BamaInArk_709557840093322]

@bamainark_709557840093322 According to what you wrote, it seems that the device is suffering from high temperature and is impacting its behaviour. Can you please remove it and place it inside and do some tests? Just for verification only. Maybe the heatsink is not enough to dissipate heat.

It could be that the doorbell cam even stops working at all. How about streaming to VLC and see if it's stops?

I certainly can move it inside to test. The thing worked all night and up to around noon it was working. At some point it decided the stop notifications/recording again. But as mentioned if I ring the doorbell it magically starts working again. And as mentioned in the OP when it has stopped notifications/recording I can still view the live stream either via my phone App or via the app on my PC along with sounds. So it's not like the whole doorbell locks up. Matter of fact I kinda now keep the Live View on a pc monitor to keep and eye out. Watching leaves blowing and hearing outside sounds.

I haven't tried streaming video to an alternate viewer. Since this thing is new I'd have to figure that out. No NVR yet.

[BamaInArk_709557840093322]

@bamainark_709557840093322

For a futher update I decided to measure the temps using a Klein infrared thermometer.

Outside air temp was approx 90-92 degrees F

The vinyl mount I have the doorbell mounted to was reading 99 degrees

The side of the doorbell case itself was reading 113 degrees

The front face of the doorbell was reading 125 degrees. Very hot to the touch.

Wondering how that compares to other users?

[joseph_1979]

@bamainark_709557840093322 This is beyond the specified operating temperature (14 to 122 degrees F). Definitely it will restarts and may even stop without you knowing. Try to use a program (freeware) which ping the doorbell and you should see if there will be periods of no response.

Note that I have asked senior support to repeat their tests when the doorbell is subjected to high temperature.

[BamaInArk_709557840093322]

@joseph_1979 I would have thought the 122 degree limit would be for the outside air temp and not necessarily the device temps. Either way we've been more or less on a cooling trend with temps being lower for the last week or so. So so far...knock on wood...the doorbell has not "locked up" on me again. I've received a replacement from Amazon but holding off returning this one to ensure it is problematic.

[joseph_1979]

@bamainark_709557840093322 Definitely it is a temperature issue. Hope that they conduct rigorous testing and see where they can improve the temperature handling. Perhaps greater heatsink.

[user_645225041588230_645225041588230]

just ran into this same problem here in texas. temps get too high and it quits recording and notification. does reolink have any ideas?
thinking about building a heatsink block of aluminum.... only thing i can think of at this point....

[joseph_1979]

@user_645225041588230_645225041588230 I suggest you to email Reolink support.

[user_645225041588230_645225041588230]

@joseph_1979 very well i will. thanx