RLC-81MA Zoomed Lens Replay on iPad App

[user_716636273283299_716636273283299]

I am new to Reolink products so could be missing something very obvious!

When I connect directly to my RLN8-410 NVR I can select both lenses during playback, but when using the iPad app I only seem to have access to to the wide screen lens. BUT, I believe when viewing the live feed in the app, I can select either lens where they are called “wide-angle clear/fuent” and Tracking clear/fluent” The selection options in playback are only “wide-angle clear/fuent”

What am I missing?

[joseph_1979]

@user_716636273283299_716636273283299 I don't have the RLC-81A bit have the trackmix having wide and telescopic lenses. On the android client I can see both on the same screen. There uis an icon on upper right hand corner.

[user_716636273283299_716636273283299]

Thanks for the reply!


I don’t see that option on the iOS app. This is the screen I see where the top right icon (3 dots) selects the channel while the one I have highlighted is what I think should contain options for the 2 lenses, but only shows the wide angle clear or fluent. Not sure if connecting the camera direct without the NVR makes a difference on what the app detects and displays? Not easy for me to try as I don’t have a POE capable switch.

[Reolink Lorenz]

@user_716636273283299_716636273283299 Thanks for the feedback.May we know more about your camera firmware version, iOS app version, and NVR hardware/firmware version? Thanks.

[user_716636273283299_716636273283299]

@reolink-lorenz

Thanks for the help, I have updated my NVR to the latest version and the problem is now fixed!

Now all I want is for Reolink to release a really good low light camera! (A nice high end one that I would happily pay 2-3x the price for!)

[joseph_1979]

@user_716636273283299_716636273283299 Good to hear that. Always check for any updates. Personally I email support as sometimes the download centre is not updated.

[Reolink Lorenz]

@user_716636273283299_716636273283299 We are working on some exciting new ColorX cameras. Stay tuned!