Problem with V8.11.0

[Gilly_318311337443524]

No video after upgrading to Reolink Client V8.11.0. Audio works and all systems are accessible but no video.

[joseph_1979]

@gilly_318311337443524 Either install DirectX which contains older libraries than in 12 or else email support and they will provide you with the tool to do it.

[ttkeeler_522776044925152]

@gilly_318311337443524

I had the same problem, had to go into settings and turn the 'Hardware Decoding First' back on.

[user_vixxe.nz]

@ttkeeler_522776044925152 Mine is on in my client and it is total rubbish since the update..Im lucky if it even connects now..Starting to think reolink is a waste of money. Resolution has dropped everything is just like a $50 camera now. Cant even download any captures properly.

[joseph_1979]

@ttkeeler_522776044925152 And that doesn't work then install DirectX 9.

[savannasanders]

@gilly_318311337443524 Check your camera settings and network connection. Ensure that the camera is properly connected and configured in the Reolink Client. If everything seems fine, try restarting the software or the camera itself. If the issue persists, consider reaching out to Reolink support for further assistance...

[gpzjack_418675050438825]

@gilly_318311337443524 Most of my cameras won't work in clear now. I either get a blank screen or the same low res image. I have the same version on two computers and somehow they are different. On one when a camera loads its a circle while waiting. On the other its a bar at the bottom. What a mess

[Megiddo_104203925459117]

Yes both of my Reolink Duos will show no picture at all. It works fine on the app on my phone and tablet but not in windows using the client. Before you tell me to check all connections like I just said above all cams work just fine using the app. it is your windows client 8.11.0 that is not working. The Reolink Doorbell and my older 411 work just fine.

[joseph_1979]

@megiddo_104203925459117 You need to install DirectX9. Either contact Reolink support to give you the tool or else download it and install.

[X3Nd8k8nblad3_713636695146699]

@joseph_1979 I downloaded the recommended DirectX software via Reolink Windows app alert link, but during setup it asks for location to install the files, instead of pre-populating a file location. Since you can install/save them wherever you want, when you restart Reolink client the app still does not detect the Directx files.

Where do these DirectX files need to be saved? What is the file location path?