Elf 823a

[joldham320_363419968991360]

RLC 823a not working. I can get picture but no operation with the pts. Also none of the cameras information will populate in the settings.

[md]

@joldham320_363419968991360 People can't help unless you provide more info, otherwise we are just guessing. Have you tried rebooting or restoring the cam? With restoring you'll need to use your password. How long have you had the camera? Was it working good before then started having problems? Is the cam plugged into a Reolink NVR or POE switch? Often it is wire connection/power problems and not hardware failure. The cable ends may have been exposed to water, not protected and they become corroded, etc. If it's installed you could take the cam down, bring it inside and test it with a short good cable. Or run another long temporary cable out the door to the cam, test that. If the cam works then you know your cable/connection is bad. Also, you could contact Reolink support, they'll need to know your setup specifics.

[Reolink Lorenz]

@joldham320_363419968991360 Not sure if you are having issues with the camera itself or the software. It would be best that you contact support directly.
https://support.reolink.com/hc/en-us/requests/new/