Problem with Reolink Windows Application (all version).

[geopisteur_560746898723094]

I have explained my problem to support for more than 3 weeks without return.

I have 2 offices with 2 NVRs RNL8-410 (V2 and V3).
If I open Reolink application on windows, I add the NVR 1 (local network) it works, I add the NVR 2 which is on another public network, it works (picture1). 

I close the application, I open the application and I have two times the NVR1 (local) (picture 2).

No problem with Android app.

Where is the bug?

[joseph_1979]

@geopisteur_560746898723094 Just for a test. Delete the second copy of the local NVR and disable 'Add Devices Automatically' from the application menu (Upper right hand). Close the client and re-run it.

If you connect the PC to the network where you have the second NVR, will the other NVR shows twice?

[geopisteur_560746898723094]

The option is already removed, the problem does not change.

NVR1 local lan network, NVR2 public network, open Reolink on windows, add NVR 1 and NVR2, it's ok. close application and open it 2 time NVR1

NVR2 local lan network, NVR1 public network, open Reolink on windows, add NVR 1 and NVR2, it's ok. close application and open it 2 time NVR2

The remote NVR (public network) is overwritten by the local network NVR.

[geopisteur_560746898723094]

Bug or not Bug??

[joseph_1979]

@geopisteur_560746898723094 I don't have the equipment to reproduce the scenario. I suggest you to submit a request to Reolink support on https://support.reolink.com/hc/en-us/requests/new/

[geopisteur_560746898723094]

I have explained my problem to support (your link) for more than 3 weeks without return.

[geopisteur_560746898723094]

I open a new ticket.

[Reolink Lorenz]

@geopisteur_560746898723094 Check out the spam or trash section on your email. If you still don't get a response from the new ticket, write to support#reolink.com(replace # with @) directly.