FTP directory inaccessible. 454 error.

[Denis_403776597323975]

Hello,

I have a problem with an RLC-810A camera connected to the LAN using an Ethernet cable. Unlike the other two cameras, E1 Zoom models connected via Wi-Fi, I can't send the videos to the ftp directory. I have exactly the same FTP settings. The E1 Zooms record alert videos, whereas the RLC-810A does not. When I click on the "Test FTP" button, an error message appears: "454: Connection failed. Please check your network connection". However, the camera is connected to the network as I can view the image and watch the recordings in playback mode.

I've updated the camera's firmware and recently updated the Windows software too, but there's been no improvement.

Does anyone have a solution? What can block the connection via cable and not via wifi?

Many thanks!

D.

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Bonjour,

J'ai un problème avec une caméra RLC-810A connectée au LAN à l'aide d'un câble Ethernet. Contrairement aux deux autres caméras, des modèles E1 Zoom connectées via le wifi, je ne peux pas envoyer les vidéos dans le répertoire ftp. J'ai exactement les mêmes paramètres FTP. Les E1 Zoom enregistrent les vidéos des alertes, tandis que la RLC-810A n'y parvient pas. Lorsque je clique sur le bouton "Test de FTP", un message d'erreur s'affiche : "454 : Echec de la connexion. Veuillez vérifie votre connexion réseau.". Pourtant, la caméra est bien connectée au réseau puisque je peux visualiser l'image et regarder les enregistrements en mode lecture.

J'ai mis à jour le firmware de l'appareil et récemment mis à jour aussi le logiciel Windows, sans aucune amélioration.

Quelqu'un aurait-il une solution ? Qu'est-ce qui peut bloquer la connexion via le câble et pas via le wifi ?

Merci d'avance !

D.

[Reolink Lorenz]

@Denis_403776597323975 Thank you for the feedback, Denis. You may submit a request here, https://support.reolink.com/hc/en-us/requests/new/, and our team will get back to you very soon.

[joseph_1979]

@denis_403776597323975 The issue is not the network but rather the ftp server. Camera cannot create the directory or the directory specified doesn't exist. Make sure you grant write permission. Which ftp server are you using? Are you using ftp or ftps? Try to install the freeware cerberus ftp server to test it out. In the logs you can see where is the issue.

Ensure you give the create directory, write, etc rights. Hereunder is an excerpt from the logs. Note that despite that you use FTP, the camera requests FTPS (Explicit - through command AUTH TLS) and if the FTP server accepts it (enable a parameter in Cerberus) then the camera requests to continue using FTPS (TLSv1.2). Ensure ftp server supports the cipher ECDHE-RSA-AES256-GCM-SHA384 as cited below.

[Denis_403776597323975]

@reolink-lorenz Merci. Je vais poser la question tout de suite. / Thank you for your time. I'll put the question straight away.

[Denis_403776597323975]

@denis_403776597323975 The issue is not the network but rather the ftp server. Camera cannot create the directory or the directory specified doesn't exist. Which ftp server are you using? Are you using ftp or ftps? Try to install the freeware cerberus ftp server to test it out. In the logs you can see where is the issue.

Thanks for the tip. I'll test with Cerberus (or with the Windows ftp server). Unfortunately, I don't have too many options for changing the settings on the current server.
However, the other cameras can access it without any problem. The directories are already created, the settings are standard and there is no ftps.