Cannot Bind camera to cloud

[user_644934449188880_644934449188880]

Re: How do you bind/add a camera - cloud
I have a Duo 2 Wifi and cannot bind it to the cloud. All the articles walk me through setting up an account and show a bind camera button under the "Cloud" tab. However there is no option to bind the camera. I am in the US and from what I can see my camera should be supported.

[erlerthomas_616059184570574]

@user_644934449188880_644934449188880 I have the same problem. Seems to be usual that it is not working properly.

[joseph_1979]

@erlerthomas_616059184570574 The list of cams which can be bound to the cloud can be found here..... https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account According to this list the DUOs cannot yet be bound to the cloud.

[user_644934449188880_644934449188880]

@joseph-chircop_497308027822318 Thanks for the information. I foolishly expected all their hype about the cloud would work with the latest and greatest cameras.....

[The Cappiello's_690651800064166]

@user_644934449188880_644934449188880 I'm having the same issue. TrackMix is supported in Australia, however no option to bind Cam.

[Papi_629970662215726]

Ok, I'm in the US, and I have the Argus PT and the E1 Pro, which are both in your list. Now what?

[henry_353978506772701]

Good try. However, path to Add Device is different in the current App. And Add Device shows on camera found despite a camera being connected to app.

[Shirley_715311519268997]

I am having the same issue

[Reolink Lorenz]

@shirley_715311519268997 Hello Shirely, thank you for the feedback. We may need to take a further look at your cloud account to find and fix the issue. Please submit a request with the link below and our team will get back to you asap.
https://support.reolink.com/hc/en-us/requests/new/

[Andrew_724843739676880]

I am having the same issue