Failed to enable talk on doorbells

[Nerds 2 You_704747014320378]

SOLVED read to the end

I installed 2 doorbell cameras a few days ago and they work well for the most part. I have been testing the doorbell press on both today and I cannot enable talk for about 1 minute after I ring the doorbell, I get the error "failed to enable talk"

I can enable talk if I open the app and want to talk or send quick replies and all works normally UNLESS I have pressed the doorbell button, once I press the doorbell button I lose the ability to activate talk and get the error. I am able to activate talk again after about 1 minute.

I tried both my Android phone and my iPad and get the same results, this also affects quick replies and the automatic reply, none if it works.

SOLVED I had the Alexa integration set to alert on doorbell press announcements which activates video automatically on my Echo Show devices and that was stopping the app from allowing access to talk. I was able to successfully access talk when the doorbell rings after turning off that feature

It seems for now that you can use either the Alexa alert on doorbell press OR have the ability to use the Reolink app to talk but not both at the same time.

NOTE: Once the Echo Show answers the blue ring on the doorbell lights up the same as when you are using the talk feature from the Reolink app, once the light goes out you can use talk in the app again. I rang the doorbell and Alexa showed the video, I told Alexa to stop which closed the video and made the blue ring turn off a few seconds after that which once again allowed talk to work from mobile devices.

[user_712287450128592_712287450128592]

SOLVED read to the end

I installed 2 doorbell cameras a few days ago and they work well for the most part. I have been testing the doorbell press on both today and I cannot enable talk for about 1 minute after I ring the doorbell, I get the error "failed to enable talk"

I can enable talk if I open the app and want to talk or send quick replies and all works normally UNLESS I have pressed the doorbell button, once I press the doorbell button I lose the ability to activate talk and get the error. I am able to activate talk again after about 1 minute.

I tried both my Android phone and my iPad and get the same results, this also affects quick replies and the automatic reply, none if it works.

SOLVED I had the Alexa integration set to alert on doorbell press announcements which activates video automatically on my Echo Show devices and that was stopping the app from allowing access to talk. I was able to successfully access talk when the doorbell rings after turning off that feature

It seems for now that you can use either the Alexa alert on doorbell press OR have the ability to use the Reolink app to talk but not both at the same time. MyAccountAccess

NOTE: Once the Echo Show answers the blue ring on the doorbell lights up the same as when you are using the talk feature from the Reolink app, once the light goes out you can use talk in the app again. I rang the doorbell and Alexa showed the video, I told Alexa to stop which closed the video and made the blue ring turn off a few seconds after that which once again allowed talk to work from mobile devices.

Hello,

After installing two doorbell cameras, there is an issue where talk cannot be enabled for about a minute after pressing the doorbell. The problem was solved by turning off the Alexa integration's alert on doorbell press feature.

[joseph_1979]

@user_712287450128592_712287450128592 Good to hear that you solved it by yourself. I cannot simulate your scenario as I do not have 2 doorbells and Alexa.

[Nerds 2 You_704747014320378]

@joseph_1979 It really has nothing to do with having two doorbells, it's the functionality of how Alexa / Echo shows interact with even one doorbell. Reolink engineers have confirmed this is expected behavior. When a doorbell press is detected by Alexa and video stream starts on an Echo show device the engineer said it takes over the audio channel for 5 MINUTES! if you ask Alexa to stop the video stream then it releases the audio channel after 1 minute.

I let them know how inconvenient this behavior is as it completely stops 2 way conversation via smartphones and if no one is home to communicate via an Echo show there is no way to communicate with a visitor when everyone is away from home, including not being able to issue a quick reply.

I mentioned the need to have SIP / video call be the method of communication and hopefully that implementation resolves the issue with Echo show as well as making the overall doorbell experience better.

[user_726202904981644_726202904981644]

@nerds-2-you_704747014320378
Thanks a lot for pointing this out.

I have the same issue, and yes I am connected the doorbell to all my 7x Alexa's.

@joseph_1979 @Reolink-Fiona
Can/will this be solved by an firmware upgrade?

Because otherwise it's an deal breaker for me.
I want to use my Alexa's as an chime and see who's at the front door.

Thx

[joseph_1979]

@user_726202904981644_726202904981644 @Lorenz. Kindly update the progress to this customer.

[jgarneau_715099348963471]

@joseph_1979 @Reolink-Fiona
I have the same issue. When enabling RTSP, it breaks the ability for two-way talk to work. This prevents the camera from working properly with 3rd party apps like Blue Iris.

[jgarneau_715099348963471]

@jgarneau_715099348963471

Further note on this - it looks like this is broken in recent firmware (at least the most current firmware as of October 12, 2023. Downgrading to v3.0.0.1459_22102808 seems to more or less fix this issue (enabling RTSP stream breaking the Enable Talk function), but it does not work 100% of the time I push the button on my phone.

[Marykayintouch]

It sounds like you're having an issue with enabling the talk feature on your doorbell. Could you provide a bit more information about the doorbell model you're using or the specific issue you're facing? That way, I can offer some troubleshooting steps or solutions.