Latest Trackmix firmware (v3.0.0.1817_23022700) possible bug

[Stuart_185312528715954]

After applying the latest Trackmix firmware (v3.0.0.1817_23022700) I can no longer reliably connect to the high quality Tracking stream on either of my cameras from the Reolink app on my Android phone.

Phone is Android 13, latest Reolink app, good Wifi connection on phone and both my Trackmix cameras are PoE wired.

Whenever I try to view the clear Tracking stream the app just sits there saying "Loading stream...". It does connect sometimes (maybe 1 in 10 times), but when it does the video is choppy and very laggy, PTZ control is uesless because of the lag, audio is choppy and it's generally broken. This has only happened since the firmware update.

1) Is anyone else seeing these issues with the latest firmware on Trackmix cameras?

2) Does anyone have access to the previous firmware and can you go backwards?

This latest firmware has just rendered both of my Trackmix cameras useless.

Help!

[joseph_1979]

@stuart_185312528715954 I am on the same firmware but i have the WIFI TrackMix model. I don't have any issues and I can view in clear mode and the sound is continuous.

Try to email Reolink support.