4kPTZ and Sceme mode

[user_736098558853348_736098558853348]

Does the Trackmix 4k PTZ do Scene Mode? Mine doesn't show up.

[joseph_1979]

@user_736098558853348_736098558853348 Yes it is included in the scene mode. Try to delete it and restore it.

[user_736098558853348_736098558853348]

@joseph_1979
no that did not work. I also updated the firmware on the NVR no difference.

[user_736098558853348_736098558853348]

@joseph_1979
well never mind. I deleted it from the NVR and not the APP. Once I deleted in the app It is working now.

However I'll add that from the beginning when I selected the gear from any camera it showed mostly the NVR stuff. Now that I deleted the Trackmix POE from the app all of the other cameras disconnected (which was weird) But when I added the Trackmix back and I selected the gear it didn't show any of the NVR it showed an icon of the camera and things got better. After I re-entered the password for the other cameras I had to rename them again and the NVR no longer showed when going into the camera gear. Those also show the camera icons and now Scene mode shows all.

Guess there was something going on in the app that somehow corrected itself.

[joseph_1979]

@user_736098558853348_736098558853348 You didn't tell that you have the NVR too. You need to delete it from all entities. Seems something happened when iy has been connected to the NVR. Was there any iphrade on either NVR or Trackmix? suggest you to email Reolink support do that they will investigate sbd correct the problem. Thanks for the update.