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    Videos cutting off with motion

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    • phirephoto_633457091563556
      phirephoto last edited by


      Hi,

      I have 3 reolink TrackMix WiFi cameras, and a NVR. I have time to stop tracking 60:
      I set FTP to FTP the recordings to my network share.
      Object Stops: seconds and Object disappears: 60 seconds.
      So why am I getting 16 second recordings? Shouldn't each recording be a MINIMUM of 60 seconds?
      Sometimes people stop moving for just a second or two. That's why I set the timer to 60 seconds (I tried all other choices but it's the same).

      Am I missing some other setting?

      Thanks.

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        • joseph_1979
          Joseph Global Moderator @phirephoto last edited by joseph_1979

          @phirephoto_633457091563556 The object stop timer determines how long the camera will stay at the last tracking position when the object stops in the monitoring area before it will return back to the monitor point. The object disappears timer determines how long the camera will stay at the last tracking position after the object disappears. If there are no other moving objects during this period, the camera will return back to the monitor point.

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          • phirephoto_633457091563556
            phirephoto @Joseph last edited by

            @joseph_1979 So it doesn't appear to be doing either of those.
            With people moving, what I'm getting is often a 15-16 second recording, which then stops, and the camera resets to the home point.

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            • joseph_1979
              Joseph Global Moderator @phirephoto last edited by

              @phirephoto_633457091563556 Check the post motion recording. https://support.reolink.com/hc/en-us/articles/12883967324313-How-to-Set-up-Post-motion-Recording-via-Reolink-Client-New-Client-/?gclid=CjwKCAjwkNOpBhBEEiwAb3MvvYHIEN9Tf-d-2bV1y7UUg4ERaDP1NQAPZIeCcL0oSVijwHrYJ_rviRoCOhoQAvD_BwE

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              • phirephoto_633457091563556
                phirephoto @Joseph last edited by

                @joseph_1979
                I have that set to 5 minutes.. I lowered it to 1 minute to see if that changes anything.

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                • user_741944395448475_741944395448475
                  user_741944395448475 @phirephoto last edited by

                  It sounds like you have set the correct settings for your Reolink cameras to record for 60 seconds when an object disappears. However, it's possible that the cameras are detecting motion or objects for only 16 seconds at a time.

                  You may want to check the motion detection settings on your cameras to ensure that they are set to detect motion for longer periods of time. Additionally, you may want to adjust the sensitivity settings to ensure that they are not too high, which could be causing the cameras to stop recording prematurely.
                  Fun Games is interesting
                  If you continue to experience issues, please refer to the user manual or contact Reolink support for further assistance.

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                  • user_779529131929813_779529131929813
                    GurkLand @phirephoto last edited by

                    I'm not sure but why was it cut?

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                    • user_779529131929813_779529131929813
                      GurkLand @phirephoto last edited by

                      I have tried resetting many times but it doesn't work.
                      Fun games to play

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