Non-detection Zone not working

[ERDA_752207801675934]

Hi Reolink team and community.

I have Model 811 (5x Optical) Bullet cameras installed. I have selected on each of these cameras a "Non Detection Zone" to avoid notifications that I dont want to receive, for example a car driving across the street or a person walking on the street.

But for some reason these are not working, if I want to go to playback events, they are bringing me everything that happens in those Non-Detection Zones.

Also the filtering for person is not that good. I have to choose to filter all motions in order to playback if there was someone inside my detection zones; but I have to scroll thru many unwanted detection.

Can you please advise.

[joseph_1979]

@erda_752207801675934 Try to untag any motion from recording/email (if you use it) and push notification (if you use it). Leave only AI detection.

[pjsmit_155286146154639]

@erda_752207801675934 I have the same issue and after a few days of uploading videos/images to reolink and resetting camera, new firmware Reolink replies:
"This issue has been collected and reported to our product team.
Our engineers are working hard to find a fix and make an improvement in this regard.
However, this may take time. Your understanding and patience in this regard will be much appreciated."

This has been such a waste of time.

I now started to do my own research as Reolink seem to be more busy with other stuff .....

Luckely I have a Foscam as backup and their software works fine, although their camera lenses are less good .....

[jpinasaez_807526867800295]

Hi,

I have a Trackmix Wifi and I am experiencing the same issues… did you guys find a solution? Cause I receive tons o notifications that I shouldn’t.

Thanks

[joseph_1979]

@jpinasaez_807526867800295 Try to disable any motion. I have the WIFI Trackmix and I don't receive any false alarms.

[jpinasaez_807526867800295]

@joseph_1979 how do I disable the motion?