Non-detection Zone not working

[ERDA_752207801675934]

Hi Reolink team and community.

I have Model 811 (5x Optical) Bullet cameras installed. I have selected on each of these cameras a "Non Detection Zone" to avoid notifications that I dont want to receive, for example a car driving across the street or a person walking on the street.

But for some reason these are not working, if I want to go to playback events, they are bringing me everything that happens in those Non-Detection Zones.

Also the filtering for person is not that good. I have to choose to filter all motions in order to playback if there was someone inside my detection zones; but I have to scroll thru many unwanted detection.

Can you please advise.

[joseph_1979]

@erda_752207801675934 Try to untag any motion from recording/email (if you use it) and push notification (if you use it). Leave only AI detection.

[pjsmit_155286146154639]

@erda_752207801675934 I have the same issue and after a few days of uploading videos/images to reolink and resetting camera, new firmware Reolink replies:
"This issue has been collected and reported to our product team.
Our engineers are working hard to find a fix and make an improvement in this regard.
However, this may take time. Your understanding and patience in this regard will be much appreciated."

This has been such a waste of time.

I now started to do my own research as Reolink seem to be more busy with other stuff .....

Luckely I have a Foscam as backup and their software works fine, although their camera lenses are less good .....

[joseph_1979]

@pjsmit_155286146154639 On the RLC811WA it is working similar to the RLC511WA. I don't get any alert from the non detection zone. The only false alert it generates is when getting dark if you have any motion activated. But if you use AI then this disappears. Continue pressing support for a new firmware.

[pjsmit_155286146154639]

@joseph_1979 I also have a RLC511WA and it does not have these issues ....

[jpinasaez_807526867800295]

Hi,

I have a Trackmix Wifi and I am experiencing the same issues… did you guys find a solution? Cause I receive tons o notifications that I shouldn’t.

Thanks

[joseph_1979]

@jpinasaez_807526867800295 Try to disable any motion. I have the WIFI Trackmix and I don't receive any false alarms.

[jpinasaez_807526867800295]

@joseph_1979 how do I disable the motion?