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    Cannot setup e-mail notifications

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    • ikolcheff_690588802470381
      ikolcheff last edited by

      Hi all,
      I get the error 481 - "wrong SMTP or port" message when I try to setup the e-mail notifications. I tried everything described here in the community - I tried gmail with their special password for Apps, tried with Yahoo, same result - I get the error message.
      Any help and advice is highly appreciated. Thanks!

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        • Reolink Lorenz
          Lorenz @ikolcheff last edited by

          @ikolcheff_690588802470381 It would be best that you contact support to take a further look into the issue.
          https://support.reolink.com/hc/en-us/requests/new/

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          • joseph_1979
            Joseph Global Moderator @ikolcheff last edited by

            @ikolcheff_690588802470381 Ensure you have set the correct ports as illustrated below (TSL enabled/disabled).

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            • Steve68_749867450073216
              Steve68 @ikolcheff last edited by

              @ikolcheff_690588802470381 was there a resolution to this issue? I am having exactly the same issue.

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              • joseph_1979
                Joseph Global Moderator @Steve68 last edited by joseph_1979

                @steve68_749867450073216 Follow these links

                1. https://support.reolink.com/hc/en-us/articles/360039461654-How-to-Generate-an-App-Password-in-Gmail-Account/?gad_source=1&gclid=EAIaIQobChMI5s2W3eC0ggMVgJGDBx3lPQqNEAAYASAAEgJBfPD_BwE

                2.https://support.reolink.com/hc/en-us/articles/900003637866-How-to-Set-up-Email-via-Reolink-Client-New-Client-/

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