No sound on 8.14.0

[arterton_377256427802856]

I upgraded to 8.14.0 from 8.8.5 and now I have no sound in the client. What could be wrong? I have an Intel NUC i9 Extreme (NUC13RNGi9) with all updates.

[joseph_1979]

@arterton_377256427802856 Can you disable hardware acceleration from main menu? Another attempt would be to add DirectX redist. Else reach out Reolink support.

[arterton_377256427802856]

@joseph_1979 I have toggled hardware acceleration, rebooted, etc. with no improvement. Don't the Techs at Reolink read these posts?

[arterton_377256427802856]

@joseph_1979 I also have the Version of DirectX that the Client installation asked for; which required a separate installation. I believe it was DirectX 10 - a very old version.

[arterton_377256427802856]

@arterton_377256427802856 I am also running Windows 11 Professional. I'm wondering if there are some group policy configurations I need to change. I also have an HP 2023 Elite Mini 600 G9 that runs the 8.14.0 client just fine.

[joseph_1979]

@arterton_377256427802856 I cannot say whether the dev team read it or not. If this doesn't solve the issue then email Reolink support.

Group policy has nothing to do with audio. Try v8.11.0

Can you delete one camera and add it again through its UID?

[arterton_377256427802856]

@joseph_1979 I have uninstalled and reinstalled from 8.8.5 to 8.14.0 many times. Each time I had to readd all the cameras into each version with no sound in 8.14.0. Where can I get 8.11?

[arterton_377256427802856]

@joseph_1979 The only reason I wan to go to 8.14.0, besides the status, is it wakes up the cameras a little quicker.

[joseph_1979]

@arterton_377256427802856 You can find old Win clients in my reply (in French) to a member at https://community.reolink.com/topic/6925/pc-client-v8-14-0/5?post_id=26768&_=1700164715519

Before rolling back try this https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.14.1.exe

[arterton_377256427802856]

@joseph_1979 Your link points to 8.12.1, not 8.14.1. I have 8.12.1 and it fails to produce sound also. I downloaded 8.11 from the French link and it fails too. I'll stick with 8.8.5 until I replace all the cameras with Lorex cameras. I'm done with Arlo and Reolink.

[joseph_1979]

@arterton_377256427802856 I did download the v8.14.1 using https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.14.1.exe

[Crimp On_62210811129]

8.14.0 produces sound on my Windows 11 (Home) Client.

[arterton_377256427802856]

@crimp-on_62210811129 I just installed the 8.14.2 version and STILL NO SOUND.