Doorbell Push to talk Volume like a whisper!

daservices usa

Two Wi-Fi Doorbells. Finally got the Visitor push notification working. What a PITA to get working!!! Now I realize that the audio volume at the Doorbell is so low that you almost need to bend over and press your ear to the Doorbell. Really!!! and with no way to increase that mousey volume level??
I can get over the fact that the push notification for VISITOR can not change the notification sound from the normal camera push notification (maybe).
I can get over the inability to trigger the old school doorbell chimes (let's get real Reolink, everybody has them. Make them work with your Doorbell (maybe).
But the whisper volume level for SIREN and Push to Talk is laughable, and not being able to increase the volume at the Doorbell, that's a non-starter.

user_642923687080044

Do you use a Samsung smartphone?
The android app has a major problem on Samsung smartphones. On Samsung smartphones it uses the microphone at the bottom (used to speak when holding the phone to the ear) and not the microphone at the top of the smartphone (used when talking in “speaker mode”).
If you contact Reolink they will send you a newer version of the app which helps a bit with the problem because you can set the audio volume of the built-in speaker.
Would still be far better if it uses the right microphone because I still have to hold my mouth at 1 cm distance from the smartphone so I can’t really watch the screen and talk at the same time.
So please do insist that they use the right microphone when you contact Reolink.

breezer

@quizzical have reported it and had a brief discussion with support, they've passed my issue on and its still active. I've tried an old tablet (Leonovo from 2017) which works fine for volume at the doorbell, but is a bit underpowered nowadays to use for chat for it (and the battery doesn't last long enough to leave it where we would use it more). My Samsung Galaxy (S8+, so a bit older) is too quiet, just about audible when right up close to the doorbell on maximum app volume. My wife's S10 also is just as quiet. I saw someone say an S21 was fine. So maybe it's not ALL Samsung's. But more than just the odd one. And not just older Android devices (cos the Lenovo is fine). Maybe it is the thing someone suggested about using the wrong microphone - I did try it with a bluetooth headset connected but same result (maybe worse, so am not sure it uses the headset, maybe it was still using the normal phone mic, but could be persuaded that was me doing it badly if someone else sees it helping).

FirePhoenox

Samsung S24 Ultra, S23+ and S21 Ultra all still has this issue with ALL Reolink cameras. I have 3 Doorbell's, 2x RLC-823A PTZ, 4x RLC-1224A and a Reolink Duo Floodlight and all of them have VERY low sound on my Samsung, If i use the volume slider in the app the sounds still is too low and it starts to crackle and making popping sounds. If i turn the slider down the cracking and popping sounds go away but even if I yell into the phone you can only hear it from the cameras if you have you ear within 1 foot of the camera. Bought this setup almost a year and still NO FIX even after sending support emails, phone calls etc... All this happens only on any Samsung phone I use. If i use it on my kids Motorola or iPhone everything works great.. Posted 4-16-2024

user_828745223274663

Same problem here with a Galaxy S23 Ultra.

Spent half of today trying to get the Reolink App Tap To Talk to come out of the Reolink doorbell but nothing.

I've just installed the Reolink to replace a Ring but if I can't speak to a visitor at the front door it is not of any use.
I may have to return the Reolink.

Is there a fix available?

user_828745223274663

Just now tried one of the kids really old Android phones and this works OK.

So it is the Reolink App and the integration with the later generation phones.

Can we have a fix?

user_828745223274663

Now had a proper reply from Technical Support.

They are aware of the issue but currently do not have any solution to offer.

Should have stuck with Ring, might be £5 month but at least it works!

user_828745223274663

I decided to switch back to Ring for the front door, works perfect.

Held onto the Reolink and fitted it at an outhouse as camera security.
The thing has now failed completely, comes online now and again but with lots of lines on the picture!

user_642923687080044

It looks like the sound works fine now on Samsung with this firmware:
https://community.home-assistant.io/t/2-way-audio-w-reolink-poe-doorbell/649469/65