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    Since Client App Update 23.10.2023 no LIVE-VIEW!?

    Reolink Client & APP
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    • martin zihr_324858974884035
      martin zihr last edited by

      Hey Reolinkers!
      I've updated my ReoLink client to latest version from October 2023.
      The new client is showing all my cams in the left menu but i have no chance to get the Live View - I ve also disconnected them all, restartet but the problem is still there.

      Does anyone have an idea what the problem may cause?
      PS: My cams are at a totally different adress/network and i connect them via UID.
      But i did not change anything in the setup which was running for almost 2 years without any connection problems?!

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        • joseph_1979
          Joseph Global Moderator @martin zihr last edited by

          @martin-zihr_324858974884035 Try to disable hw acceleration first. If not then roll back to your previous version until they sort it out. You can contact support.

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          • user_760619332706489_760619332706489
            user_760619332706489 @martin zihr last edited by

            @martin-zihr_324858974884035 Having the same problem

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          • user_647700747862055_647700747862055
            user_647700747862055 last edited by

            Hi,

            I have the same issue after updating to the new client app. I am running on a Macbook. I have tried the reboot, UID, IP connection and nothing works. Updated NVR, all cameras. It seems there is a problem with App->NVR->camera path. I have a wireless Argus and the app can connect to it. The NVR is hooked up to a monitor and all the cameras look fine and operate as expected via the NVR.

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            • dean gib_392385144389856
              dean gib last edited by

              Similar problem here, on two different laptops. I discovered that earlier versions of the client were still showing up in my list of apps, so I uninstalled them, and uninstalled the new version on each, then re-installed the new version from scratch. It found the cameras and NVR on the local network OK, but I had to input each of their passwords. So far, so good.

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