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    Since Client App Update 23.10.2023 no LIVE-VIEW!?

    Reolink Client & APP
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    • martin zihr_324858974884035
      martin zihr last edited by

      Hey Reolinkers!
      I've updated my ReoLink client to latest version from October 2023.
      The new client is showing all my cams in the left menu but i have no chance to get the Live View - I ve also disconnected them all, restartet but the problem is still there.

      Does anyone have an idea what the problem may cause?
      PS: My cams are at a totally different adress/network and i connect them via UID.
      But i did not change anything in the setup which was running for almost 2 years without any connection problems?!

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        • joseph_1979
          Joseph Global Moderator @martin zihr last edited by

          @martin-zihr_324858974884035 Try to disable hw acceleration first. If not then roll back to your previous version until they sort it out. You can contact support.

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          • user_760619332706489_760619332706489
            user_760619332706489 @martin zihr last edited by

            @martin-zihr_324858974884035 Having the same problem

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            • user_760619332706489_760619332706489
              user_760619332706489 @Joseph last edited by

              @joseph_1979 I tried this, but same problem still

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              • user_760899788079304_760899788079304
                user_760899788079304 @martin zihr last edited by

                @martin-zihr_324858974884035
                I am an IT professional and test software for my company. I am also experiencing the same issue. After several rounds of testing, including updating to the new software, uninstalling it and then re-installing the earlier version multiple times, these are my results:

                1. On my ASUS/Windows 10 Professional laptop running version 8.8.5, all cameras display properly.
                2. After updating my new DELL/Windows 11 Home laptop to the latest version 8.14.0, NO cameras display properly. Each camera field displays a spinning icon.
                3. After uninstalling the latest version 8.14.0, then re-installing version 8.8.5, NO cameras display properly. Each camera field displays a spinning icon.
                4. On my iPhone running the mobile client app version 4.41.1.1, all cameras display properly.


                My cameras are implemented utilizing a combination of wired, wireless NVR, and UID connections. Unfortunately, the latest Reolink Windows Client software version appears to have introduced a substantial bug affecting Windows environments. This issue should be given top priority towards a quick and effective resolution.

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                • martin zihr_324858974884035
                  martin zihr @user_760619332706489 last edited by

                  @user_760619332706489_760619332706489 Did you solve it yet?

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                  • joseph_1979
                    Joseph Global Moderator @user_760899788079304 last edited by

                    @user_760899788079304_760899788079304 There is v8.14.2. Try it. I have upgraded mine and the missing icons bar and better video quality at Clear mode seem to have been resolved.

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                    • martin zihr_324858974884035
                      martin zihr @Joseph last edited by

                      @joseph_1979 Thanks Joseph for the information. I've updated to latest Version v8.14.2. but my cameras still not work ;/ When i open Reolink first after installation i am asked about firewall handling. Ofc i allow everything. Ive also tested it shortly with deactivated Firewall/Defender - There seems to be a bigger issue with external Cameras ;/

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                      • lilycollins9x_648360100860886
                        lilycollins9x Banned @martin zihr last edited by

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                      • user_647700747862055_647700747862055
                        user_647700747862055 last edited by

                        Hi,

                        I have the same issue after updating to the new client app. I am running on a Macbook. I have tried the reboot, UID, IP connection and nothing works. Updated NVR, all cameras. It seems there is a problem with App->NVR->camera path. I have a wireless Argus and the app can connect to it. The NVR is hooked up to a monitor and all the cameras look fine and operate as expected via the NVR.

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                        • dean gib_392385144389856
                          dean gib last edited by

                          Similar problem here, on two different laptops. I discovered that earlier versions of the client were still showing up in my list of apps, so I uninstalled them, and uninstalled the new version on each, then re-installed the new version from scratch. It found the cameras and NVR on the local network OK, but I had to input each of their passwords. So far, so good.

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