NVR/Camera not honoring the Motion blocked zone. Constantly getting email alerts when clearly the area is blocked off?

[user_775801804398831_775801804398831]

Hi, as the title states, one of the cameras in the front door is slightly viewing the neighbors home so we have blocked off at least 80% of the motion detection area leaving a slim area right by our front door so there should be no way there is any motion detected in the other area. However, we still get alerts for areas we have blocked.

Both NVR and Camera are at the latest firmware, this is getting to be a little annoying to say the least. Any suggestions is appreciated.

[user_775801804398831_775801804398831]

Reolink needs to update the FW to fix what is a basic feature which has been working for decades in other systems.

An excluded zone should not trigger Motion alerts, this is not related to AI alerts

[joseph_1979]

@user_775801804398831_775801804398831 Do you have 'any motion' enabled? Try to disable it and leave person/vehicle/pet detections.