Ci Pro update failure

[Roy_53005674945]

Going from firmware version v2.0.0.889_17080809 to latest on website https://home-cdn.reolink.us/files/firmware/889_1708/C1_889_17083000.zip

and update fails with error message:
Failed to recognize the format.Device is rebooting!

I tried changing the file name to reolink.pak and it still fails.

[Bob_30281727886]

Updated 2021/12/01:
For the firmware of the C1 Pro, you can try to get it from our support team. Please submit a request here, Submit a request – Reolink Support.

Original post:
Roy,
Please unzip the downloaded file and use the .pak file included in it for the upgrade.

[Roy_53005674945]

Roy,
Please unzip the downloaded file and use the .pak file included in it for the upgrade.

I tried that multiple times also. i ALSO tried renaming the file,but it still fails.

C1Pro is attached to WiFi and the laptop with the .pak file is also attached to WiFi (same network)

[Bob_30281727886]

Then if you log in to the camera via browser and do the upgrade, will it work?
-https://reolink.com/faq/browsers-can-you-use-to-see-videos-captured-by-reolink-cameras/

[Roy_53005674945]

https://reolink.com/faq/browsers-can-you-use-to-see-videos-captured-by-reolink-cameras

The Update still fails.

I think you need to recompile your package - I'm betting it is corrupted. Also, it's not a good idea to use "." as part of the file name - the period should denote the extension only - not used as part of the name.

So from this: IPC_36S16MHSM.889_17083000.C1.ov2710.2MP.WIFI.PTZ.D2.REOLINK.pak

To this: IPC_36S16MHSM_889_17083000_C1_ov2710_2MP_WIFI_PTZ_D2_REOLINK.pak

EDIT - And since this firmware is specific to the C1, there really isn't a reason to include all the extra name info in the filename... We already know it's a WiFi PTZ Reolink camera, right?

Better name: IPC_36S16MHSM_889_17083000_C1_ov2710.pak

Also, using such a long name can be problematic if the full path exceeds the maximum number of characters allowed by Windows...








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[Roy_53005674945]

I also tried changing the file name to "firmware.pak" but the upgrade still fails. This tells me it's a problem with the firmware package itself.

[Bob_30281727886]

Hi, I'm sorry but I need to point out that there is no newer firmware for C1 pro, and that the firmware for C1 or C2 can not be used for C1 pro, which I should have mentioned earlier. Sorry for wasting your time. But hopefully I think this issue has be solved. Please wait for the future new firmware for C1 pro. Thank you!

[EduRam_186899155153142]

Hi! I also have an error updating Reolink C1 PRO firmware to latest (C1_1389_18081414.zip)
I'm writing this on Oct/2019.

Can someone help me ?

Thanks,

Edu

[Cynthia_124785627824270]

Updated 2021/12/01:
For the firmware of the 3816M, you can try to get it from our support team. Please submit a request here, Submit a request – Reolink Support.

Original post:
Does your camera have hardware version--IPC_381? In that case, please download the latest firmware for your camera here

[Jeremy_West_527754313158892]

Hi, i also have a simmilar issue trying to update Reolink C1 PRO firmware to 889_1708/C1_889_17083000.zip. And your advices helped me to solve it. Now everything works well, thanks.

[Jeremy_West_527754313158892]

This post is deleted!

[Jeremy_West_527754313158892]

Much ,thanks for this.

[yangkuki4_534549595431040]

Upgrading is much more enjoyable, I'm quite satisfied

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