App doesn't work on cellular data

[Varghese_73746176557]

Reolink App doesn't work on cellular data, it only works on wifi. I use a google pixel 7 with google FI and it was works fine on my wife iphone 13. I have seen similar post for the same issue but was wondering how to get this issue solved.

[joseph_1979]

@varghese_73746176557 You need add an exception to Reolink application in the Google FI. Go to Google Fi> Privacy & Security. Make sure Protect your online activity is on. Choose Show More Details > Advanced CPN settings. Choose add an exception, then find and select Reolink from the list of apps installed. Once it has been added, you should be able to access your cams live stream.

[user_764137391112368_764137391112368]

I am now running into an issue where if I'm not at home on the WIFI, the second I leave my home I can't even view via Cellular.

There are no updates for the app and I'm about to return the camera because this is defeating the purchase of having it if I can't view outside of my home.

ANY SUGGESTIONS REOLINK?

[joseph_1979]

@user_764137391112368_764137391112368 Are you able to view the camera when your smartphone is connected to another WIFI network? Which camera you have?

[Crimp On_62210811129]

@user_764137391112368_764137391112368 This is not my experience using the Reolink Android app. Streams my RLC and Battery powered cameras just fine over cellular data.
My cameras are not attached to an NVR system. I use the Reolink Windows app to access them directly.

It is a bit tedious to contact Reolink support (have never tried the "Phone Us" method). Perhaps there is something about your setup that they could suggest.

[joseph_1979]

@user_764137391112368_764137391112368 Which Android client are you running? Which cameras you have installed and whether you are using the UID feature to access the camera?

[user_764137391112368_764137391112368]

@joseph_1979 iPhone app.
when I am home and connected to WiFi I have no issue. If I am still home and turn OFF WiFi I can still see it via cellular.
Once I leave my home I can no longer view the camera.
Using the E1 Pro
Didn't have any issues until the last month or so and nothing has changed as far as my home network at all.
Its also SUPER annoying that when you reset the camera you have to change your password, bit tedious and really F’in annoying.

[beverlysimpson1965_588535006933690]

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