Camera setting reset on their own

[user_784224808100067_784224808100067]

My rlc 810wa reset all settings about 20 days after I set it up. I noticed I got a vehicle alert in the no detection zone and then saw the mask was gone along with changes to resolution and motion settings. 

[joseph_1979]

@user_784224808100067_784224808100067 Try to report it to support on support @ reolink . Com (delete spaces).

It should reset setting unless you restored it.

[user_784224808100067_784224808100067]

i think it happened to my doorbell camera as well. So it must have been app related

[user_784224808100067_784224808100067]

thanks I did report it to support as well. I definitely did not restore settings. I manage settings through the iOS app mostly and haven’t used the desktop app in awhile.

[user_654306224615431_654306224615431]

@user_784224808100067_784224808100067 I had a pair of RLC-810's last winter repeatedly loosing configuration in low temperatures.
Eventually I returned them for a refund (still cost me £11 postage) and have not used that model since.
I now have DUO2's & RLC1212's and no problems there.
BUT I just bought an RLC840 and it has failed completely after a few days indoors, still trying to get Rlink to resolve that one!

[user_784224808100067_784224808100067]

I Just got another unexpected vehicle alert. I checked the Settings and this time the only thing that I see reset and lost is the no detection zone. I didn’t lose resolution this time. I’ve made it almost a month with my new cameras and been very happy otherwise, but this is going to get annoying.

[pjsmit_155286146154639]

@user_784224808100067_784224808100067 I have similar issues with my RLC-811a. There seem to be a number of issues with the zone detection settings. For example they move / reset without touching the app / old zones stay, although you deleted them / when zooming in/out the detection zones move / detection zone set in app does not correspond with actual detections .....
Contact support and maybe one day they fix this ...... Search for "zone" and you will see that this issue is going on for 2+ years ...........

[joseph_1979]

@user_784224808100067_784224808100067 I suggest you to email support.

[user_784224808100067_784224808100067]

I have contacted support and they have not responded. It just happened again to both of my cameras. All settings have reset. No detection zone is fine and resolution and bit rate have reset. I believe my iPhone os did an update last night but that did did not occur for these previous events. I’ll try support again

[user_784224808100067_784224808100067]

I may have just figured out what was causing my settings to reset! I have my synology nas setup to record from both cameras. I’ve been disabling and enabling them lately to reduce the load on my nas for other purposes. I just tested this and when I enable them on the nas all the settings reset again. This may be intentional because I think synology can change settings from its interface. I hope that is all that is going on and doesn’t appear to be a problem with the cameras.

[joseph_1979]

@user_784224808100067_784224808100067 Good to know. That's why I told you whether you have clicked restore which sets all values to their default values. So this is invoking a restore.