Push notifications to mobile devices do not work

[user_654306224615431_654306224615431]

Unless the device is logged into the ADMIN account!!

This started happening on all my devices (6 assorted camera's) about a week ago and I discovered the above work-around (admin) after lot's of testing plus I had a notion I had read someone thinking that before but I don't recall where.

I also found I have to delete and re-load some camera's to get the screen to show all the menu options!

Ohh almost forgot, camera options selected by PC application do not tally with those selected by mobile devices, nor one mobile device to another, what a lovely mess!!

[joseph_1979]

@user_654306224615431_654306224615431 In the past I had one or two issues with push notifications. One was on Argus 2 and I resolved it by restoring the cameras. I was not on site and so had no means of capturing any traces.

On the second occurrence I was on site and so I captured some traces at the router and the smartphone sides. So when I activated push notification from my smartphone on a particular camera (identified by its UID), the client requested a token from Google FCM and subsequently provided in the response message. Then the client forwarded the token (with other parameters such as UID) to Reolink message application server. So far so good. When the camera detected motion, an alert message was sent to the pushx.reolink.com application server. However, the push message notification was not being sent by Google FCM. At the same time I was receiving push notifications for other applications. So I concluded that the issue was at Reolink message application server. It turned out that they were doing some upgrades on these servers. I told them to inform customers of any planned maintenance.

Thereafter I didn't had any further issues on push notifications other than the tone which sometimes they mistakenly change during the upgrade.

And yes they need to be more consistent between clients. Why I cannot enable/disable ports from the Android client or change the restart time? I informed support several times.

[user_654306224615431_654306224615431]

@joseph_1979 Well after a few weeks of hammering Reolink support and climbing up the ladder I have an admission they messed up!
"I reviewed this whole case and apologize for all troubles caused to you.
I confirmed with our senior team, the push feature for common user relates to app version. 
That's to say the previous app show up the push button for common user, but the latest version is missing."
BUT there is no timescale for fixing it.
I suggested they get there amateurish software team under proper quality control urgently and they TEST software before release especially that which affects SECURITY.

[joseph_1979]

@user_654306224615431_654306224615431 I always tell them, use the genuine members of the communities (here, reddit and FB) and they will surely perform the appropriate testing. There are people out there who are really expert in a number of fields. For some of us these are gadgets in comparison to what we are responsible of.