Reolink RLN8-410 Sound level too low

[user_756125119496374_756125119496374]

Has anyone noticed the sound level from this NVR is very low either from the Audio jack or the HDMI jack. Using the HDMI to the TV I need to have the TV volume almost at maximum to hear anything. Yes the sound is ticked ON or I would get no sound at all. This is the same on live view or playback.

[joseph_1979]

@user_756125119496374_756125119496374 Did you check if there is any newer fw for the NVR? Go to their download site or email support on support(@) reolink(dot)com

[user_756125119496374_756125119496374]

@joseph_1979 Yes, I have the latest firmware which I downloaded to try to fix this problem. It is v3.3.0.282_23103128. I was hoping someone had successfully used the sound output using the RCA plug or the HDMI and found the volume ok, in which case my NVR could be faulty. I know it is soft because if I plug the output of my PC into my sound system it is heaps loud. I then leave the sound system on the same setting and plug in the DVR and it is way soft. (only one at a time of course) Maybe someone else could try that same test. Also though, if I access the DVR with the client on my PC the volume is fine. As a technician myself it just seems there could be something wrong in the sound output part of the DVR.

[joseph_1979]

@user_756125119496374_756125119496374 Indeed it should be something wrong with the DVR audio output level. I suggest you to take it up with support to make them aware of this. Most of the customers don't use this audio output.