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Software update problem version 8.15.6

Discussion About Products

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user_810664762626250 last edited by

Just updated your software and it now says no device found but when I try and add my camera it says it already exists!
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tedmanr Global Moderator @user_810664762626250 last edited by

@user_810664762626250_810664762626250
which version did you upgrade from? Some have had this issue when updating from a BETA or 32bit version.
Check and uninstall the old version if it is still listed

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Joseph Global Moderator @user_810664762626250 last edited by joseph_1979

@user_810664762626250_810664762626250 Uninstall all Reolink clients and then re-install the v8.15.6. 32 bit client is installed under Program Files (x86) and the 64bit client under Program Files. Ensure that after uninstall there are no such Reolink folders.

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