E1 Outdoor HW Version IPC 566SD85MP audio sounds like its under water

[jmulls_307159895634091]

I had 2 older E1 Outdoor HW Version IPC 523SD8. They worked perfectly. One unit was hit by a baseball, the othe by a branch. So I started out trying to use the E1 Pro Outdoor. The audio was impossible to correct. Spent 10 days with frustration dealing with customer support. Finally sent them back. I ordered 2 E1 outdoors. I see they now have a new HW version IPC 566SD85MP. well the audio sounds like the camera is under water. I have reset the unit... also loaded the latest firmware... and still no luck.

Any suggestions?

Anyone know where I can order the older HW version?
Thanks in advance

[joseph_1979]

@jmulls_307159895634091 I confirm that I have the same audio issue with E1 Zoom and E1 OD Pro. Lately I got an RLC811WA and the audio was merely similar to the E1. It was improved a bit through a new fw but cannot be improved further. They need to improve the microphone circuitry or at least leave the same cct implemented on RLC511WA, Trackmix, DUO 2, etc.

[jmulls_307159895634091]

@joseph_1979 Really shocking that they come out with newer... yet they get worse. Everyone that has them for sale has no idea what HW version they have... so the duo 2 has good audio? That may be the path I choose

[joseph_1979]

@jmulls_307159895634091 Yes, the DUO 2 have good audio. However, there has been an improvement in the E1 OD Pro in their latest firmware. But still there is still some underwater effect especially at low frequency. I informed support to improve it.

There is the DUO 3 now but I don't have yet one. However, I haven't seen any complaint on the audio other than the FOV is lower than that of DUO 2.

Ensure that before you purchase you know exactly your requirements. Thereafter go through the specs of the camera.

[jmulls_307159895634091]

@joseph_1979 I just had the e1 pro with the latest hw and fw. The audio was not good at all.

[joseph_1979]

@jmulls_307159895634091 Try to post this request on reddit reolink where there might be members who want to sell such units. I am a member too.