Doorbell wifi - No audio on phone when Visitor ring or 2 way talk on iPhone/Android app

user_836958064107727

As you can see I have setup the Doorbell Wifi version. It was a pain to set it up (wont scan the wifi qr code). But i did it. Now i have two streams one directly from the doorbell over wifi and one through the NVR. However whenever I get a call on pushing the button, i cant hear any audio from the visitor. Even the push to talk does not work (50%) since i cannot hear audio from the bell. The bell does hear audio from my phone. Now i tried the push to talk through the NVR stream and that worked! Audio from both ways! Have spent 2 hrs. With customer support and they dont know what to do either. Can either of you fine people help me out here?

NOTE: When I used tap to talk on the PC client, I can hear audio form the bell. Its the phone apps that I do not hear audio from the bell during tap to talk or when someone rings the bell

user_836958064107727

See below for what I mean by having 2 streams from the same camera. When using tap to talk in the NVR stream i can hear sounds coming from the doorbell on my iphone and android apps. It is just the wifi stream and when someone rings the bell that there is no sound coming from the bell on our phones!

user_836958064107727

Any help on this? Anyone else facing the same issues?

user_854931999105222

I got my video doorbell wifi last week and I have the same problem, you can hear me on the door, I don't hear anything on the phone app. I use a Iphone 14, IOS 17.5.1 and tried also the phone of my son (iphone SE 2020) but did not work.

Any help would be highly appreciated