NVR won't connect to Reolink Doorbell

[George Winston_462886334173375]

I have a Reolink NVR RLN8-410 Hw # N2MB02, Cfg ver. 3.0.0.0, Fw ver. 3.0.0.93_20120723. I purchased a Reolink Doorbell, which forks fine through your web based App. The camera name shows up in the device list on the NVR, but I am unable to connect to it. I repeatedly get a Connection Failed error. I've tried using the web app, I've tried using the NVR UI, and I've tried with a direct doorbell to NVR connection. Any suggestions? My intention was to be able to record on the NVR and not use a memory card.

[joseph_1979]

@george-winston_462886334173375 You need to upgrade tge fw of the NVR. Check this link https://support.reolink.com/hc/en-us/articles/16279637037081-Which-NVRs-Support-Reolink-Video-Doorbell-PoE-WiFi/

[George Winston_462886334173375]

@joseph_1979 Thank you Joseph, I was able to successfully upgrade to the most recent fw. The NVR rebooted itself and automatically recognized and connected the doorbell. All is well, now.Thanks again.

[joseph_1979]

@george-winston_462886334173375 Good to hear that. Enjoy. Hopefully Reolink will release the new fw of the doorbell which shall allow calling when visitor button is pressed.

[Rol_640066282610764]

@joseph_1979 @george-winston_462886334173375 - I have this problem as well. I have a RLN8-410 NVR, N3MB01, Firmware v3.0.0.173_22041117. I can see it on the iOS app but it is not through the NVR. On the windows client I can see it greyed out but I can't connect to it. At some point there must have been a connection as there is a few minutes of playback but nothing since. I factory reset the door bell and rebooted the NVR but this didn't help, it only unpaired the chime which won't pair again.

Regards
Roland

[Rol_640066282610764]

@rol_640066282610764 Following up on this I discovered that it connects correctly up until I create an admin password. It looks like the iOS app knows about the password, but the NVR doesn't.

[joseph_1979]

@rol_640066282610764 The fw is too old and there is a newer version as illustrated below. Go to their Reolink Download Center and download the fw. Follow this link to upgrade the fw of the NVR https://support.reolink.com/hc/en-us/articles/900003659286-How-to-Upgrade-Firmware-via-Reolink-NVR-New-UI-/