Go PT ultra and Verizon SIM card

[Maz_8193]

I got a Verizon SIM card to add this camera to my Verizon account. It's not data only the SIM card is attached to a phone number. I installed it and initially I was able to get a picture and I could see the SIM card number in the settings under the mobile data. And then it just stops connecting and recognizing the SIM card and I keep going back and forth like that. It recognizes it and connects and then it doesn't recognize it and won't connect. The battery has 100% charge. Suggestions?

[joseph_1979]

@maz_8193

I don't have any 4G cameras and so I am basing my answer on what I read. However, I know all the details of 4G protocols.

Check out this link https://support.reolink.com/hc/en-us/articles/900006968183-How-to-import-APN-information-to-Reolink-Go-PT/

Make sure you type the apn correctly with no spaces as some operators will reject the IMSI attach from the MME side. Others take a default one even you type it incorrectly.

If you don't know the apn, insert the SIM in your smartphone and check it out. It is sometimes loaded automatically. Ensure that from your smartphone with this SIM, you are able to browse the Internet.

If you have an AT&T SIM, try it too.

[Maz_8193]

@joseph_1979 I also have two Eiot Club Sim Cards and I am having the same issue. It connects then it gets disconnected. The battery shows 100% charge even when unplugged from solar. The only way I can get it back up and running again is to connect it directly to a plugged in usb-c (which usually means me bringing it inside) and basically I have to reset it. Even doing that it will take several attempts to get it to actually connect. I will get a picture, put it back where it was and then the same thing ends up happening. So it doesn't actually seem to be related to my Verizon sim because I have this issue with the Eiot Club ones too. So I just did all that again and I have a picture but it stays connected for a bit and then will cr@p out, usually after I've gotten it hung back up. It worked well for about 3 weeks and then this started happening and of course I'm past the Amazon return window so I've spent money on something that will not stay working apparently. ***Edited to add***: I just tried to pull up the camera again after writing this post maybe 20 minutes ago ( it's till on my desk) and it wouldn't connect again UNTIL I plugged the USB cable back in. Then it connects. It's definitely not a sim card issue. Even if I could keep it connected to a USB/power source all the time, I don't think these are meant to be kept plugged in constantly other than with solar and that doesn't keep the connection anyway. $200 paperweight at this point.

[joseph_1979]

@maz_8193 So if you charge it through the USB and check the charging value, you find it 100%? You are still within the warranty period with Reolink. Send them an email on support(@)reolink(.)com

[acampbellhome_116529196507271]

@maz_8193 Hey Maz,
I had the same issue with a Go PT Plus. I got with Reolink support and after many back and forth emails they were great about the issue. My camera was out of warranty but they offered to replace it for me. Can't guarantee the same result but you should give them a chance to help you.

[Maz_8193]

Reolink did replace my camera. I only just tried to set it up now because I ended up getting another Ring camera. The camera works (so far) with my Eiot Club SIM card but not with the Verizon SIM. I even tried to use the one from my phone which I obviously know works and no joy. I tried to follow the instructions above for importing APN but my phone doesn't show a username or pw for the card. Just the APN (VZWINTERNET). I'm so frustrated. Ugh.

[joseph_1979]

@maz_8193 Normally the APN name (correctly written... no space...see how it is on smartphone) is required for mobile modules. I don't have any Reolink 4G cams and so I can't tell what is the requirement.