Argus Track battery low w/solar connected?

[BamaInArk_709557840093322]

I've been running the Argus Track w/solar charger connected for over a month now with no issues. It typically shows over 95% battery every time I look. It does not connected to the App 24/7. However yesterday I noticed the battery was showing very low and this was during a sunny day. I let it go overnight as I have to get a ladder to access both camera and solar panel. Today it was showing just over 20% and charging. I pulled the camera and have it connected inside to a normal charger. But I was wondering how I determine whether the solar charger is not producing enough charge or something is wrong with the battery itself? I'm wondering how to test the output via the Type-C USB connector?

[joseph_1979]

@bamainark_709557840093322 Check that the usb plug is well inserted. Has there been any strong winds?

So the camera has been fully charged when charged through a power adapter. If the charge has been kept then the battery looks healthy. So either a connection issue or the Solar panel. If you see the charging sign from the applications, it means it is charging.

https://support.reolink.com/hc/en-us/articles/900000658523-How-to-Check-Whether-the-Solar-Panel-is-Charging-the-Battery-or-Not/#:~:text=Method%201%3A%20Check%20the%20battery,icon%20shown%20on%20the%20camera.

[BamaInArk_709557840093322]

@joseph_1979 Sorry for the late reply. I wasn't notified I had a reply. To update....after I pulled the camera from it's mount and brought it inside it charged fully. No issues. I reinstalled it back to it's normal location. It ran fine for over a week remaining at or near full charge. And now 2 days ago it began showing a lower battery condition. Sunlight every day yet it doesn't appear to be charging even though it is showing as "Charging" as indicated by the moving charge indicator. I'm not sure if the camera is remaining connected for some reason and putting a constant load on the battery or if the charger output is just low for some reason. I do have a USB device to test for voltage levels now...just haven't used it on the solar panel yet.

[joseph_1979]

@bamainark_709557840093322 It seems to be a Solar panel issue. If camera is still under warranty I suggest you to contact support on support @ reolink . com