Reolink Argus PT

[HOME_661149347971176]

I recently changed internet providers, i have 2 Reolink Argus PT solar powered outdoor cameras. One camera connected to the new wireless with no problem but it stays off-line until you open the app for live view? The second camera will not reset --reset button will not reset either? Is there a way to hard reset?

[joseph_1979]

@home_661149347971176 What do you mean stays-off? Can you elaborate?

To do a hard reset follow this link https://support.reolink.com/hc/en-us/articles/360006944693-How-to-Reset-Argus-PT-Series/

Try to get the camera near the router and start again.

[HOME_661149347971176]

@joseph_1979 @joseph_1979 --The camera that is connected goes offline when you close the app.. when you open the app you have to touch the screen for it to reconnect to the wifi. When you close the app the cam goes back to offline. That pic is when i open the app, its offline until i touch the screen for that camera and as a new user i cant even answer my own post for 86,400 seconds..wth
×
As a new user, you can only post once every 86400 second(s) until you have earned 2 reputation - please wait before posting again
This is the craziest rule, i go to support and post my issue and cant answer for 86400 seconds? Really aggravating

[joseph_1979]

@home_661149347971176 Indeed that it doesn't make sense to wait so long to re-post. I will take it up with Daisy to liaise with the site programmer.

For battery operated camera it is normal that the camera goes off-line. You have to click on it to re-connect. But if the PIR detects an object it will record and send push notification or email if enabled. Is it correct?

[HOME_661149347971176]

@joseph_1979 Thanks for reply, no it will not come back on or record at all, once the app is closed the camera will not go back online until you open it,

[joseph_1979]

@home_661149347971176 Did you activate the recording and push notification? Can you share screenshot of setting?