Only 1 out of 4 cameras is recording

[Alan_909533752111327]

I am looking for a bit of help. I purchased a Reolink bundle NVS8-8MD4 which has the NVS8 NVR and 4 x P334 4k 8mb POE dome cameras. I have set it up in my loft where the NVR will live but before I started fixing the cameras I connected them up to check that everything was working correctly. The 4 cameras are all providing live feeds and the image quality is pretty good even in near total darkness. I have set up email alerts which are working correctly, and all 4 cameras send email alerts when motion is detected. The problem I have is when I try to playback in the client app on my laptop. Only one camera appears to be recording as there is no feed showing to play from the other 3 cameras, they all look as if they stopped recording at 15:38. They are providing live feed and alerts (I had an alert from camera 2 at 16:50). The strange thing is if I look at the playback option on my phone, all the recordings are there and I can play them, so it only affects the client app. Any ideas?

[joseph_1979]

@alan_909533752111327 Are you using the Windows client? Did you try to uninstall and re-install the client? Do you have another PC where you can run the client?

[Chopstix]

@alan_909533752111327 I have found the same occurrence with the Windows client. To resolve it I had to do the following:

1) Open up a max grid view to find cameras that are not on sequential channels. Often times when I add a camera, I find that the NVR will drop it in some random channel way down the list. I have had to drag/drop my cameras to be sequential.

2) Change the live view resolution. I have found that often times when adding a camera, the Windows client will choose a preview resolution that the camera does not support. This causes the preview to be missing.

[Alan_909533752111327]

@joseph_1979 Thanks, I tried an uninstall and reinstall which fixed it for a few minutes. It appears only one camera updates the recorded feed in reel time, the other cameras only show up to the point when the client was started. There is an easy fix, you simply close the client then reopen it and it updates. Not ideal but at least I know it is recording properly.