Connection failed

[Guest]

Never had a problem with the app until 4 weeks ago. Now it will only connect using my cell phone app while I'm on wifi. If I'm not on wifi it will show connection failed. I switched my cell phone carrier thinking it was them. Nope. Same result with different carrier. Please help. Looks like I'm not the only one with this problem. Help me!

[wictod_45423083358]

First thing to check is that UID is enabled. From windows client Network Advanced / UID enable check box.

[audrdem_38325325504]

Had this problem, after reboot its gone. I hope it help you.

[stanjfrench_63162894066]

I also have the same problem with "Connection Failed". The camera and connection was very stable since I bought my RLC-411WS a couple of months ago until recently. There was some pretty heavy rain recently so I thought maybe the GFI power boxes outside tripped. But the power is all on. I rebooted the router and reset the camera using the reset button and powering off. Still cannot connect to the camera. It's pretty frustrating. I have a message to support and will see what they can do. I hope I don't have to remove it and connect with ethernet. I don't have a 75' ether net cable to run from my router to the camera and removing it is a real challenge. Lets see. Any advise to resolve the "connection failed" issue would be highly welcome.

[mechanics200_57936638379]

Some of my Android devices have also had problems with the 4.4.3.2 update. Those with the 4.3.1.3 update work fine. How can I download the earlier update 4.3.1.3?

[Bikeydz_34214628604]

I am having same problem connecting to RLN8-410 via Mobile 3G/4G. It connects well over any wifi.

I have updated the firmware without any luck. Must be issue with recent app updates.

Reolink Support any help in this?

[stanjfrench_63162894066]

I have the RLC-411WS which has been working well, much better than the Amcrest I used before. However, after recent rains, the wifi stopped working. I tried rebooting, resetting, but still no connection. Finally I ordered a 75’ Ethernet cable (only $10 on Amazon) and made a wired connection. After that, I was able to get connected again and reset all the wifi settings. To prevent any chance of water entering the camera I taped over the power, Ethernet and other entry ports. Since then, we got more than 3 inches or rain and all is good. Fingers crossed, but my problem seems solved now by Re-establishing a wired connection temporarily and then plugging all the potential water entry points.

[rob1nh0_65843960014]

app on windows a lot but very bad, every two and three stops ... for a few hours totally gray screen. I have a 410ws
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