rlc-823 self-resetting issue

[benkej_521179805446295]

Hi, I have few rlc-811a and one rlc-821 on a same site. Few months ago, rlc-823 has made self-reset and loose the config. Since then, the issue is coming every day. I have already changed the poe port, utp cable and now the sdcard too.

Unfortunately, it didn't get better.

The question is, can I get somehow the log file from the camera to know what the problem is? Or how can I figure out what is happening.

Regards, Janos

[joseph_1979]

If I recall correctly this camera comes with the reset cable. Ensure that this is well protected from moisture. Try to spray some contact cleaner and seal it using weatherproof amalgamated tape.

[ballen_444787595395202]

@benkej_521179805446295 I have had this with RLC-*23 and it turned out to be water in the reset burton. Gave the button a good shake and blow out and then taped it over and it has been OK since.

[joseph_1979]

@ballen_444787595395202 yeah, this is a common issue with resetting.

[Crimp On_62210811129]

Has this camera been Factory Reset and reconfigured?