E1 Outdoor Pro Item No: E560 8MP

[Kev_57257967492]

Hi All,

I have just received my second 4K PTZ Security Camera Outdoor Wi-Fi 6, Auto Tracking Spotlight Camera 8MP cam, the NVR recognises everything as the correct model & all works fine apart from I am unable to select a frame rate above 20 & max bit rate of above 5120 as those options are not listed, they are listed & available on my other 8mbt E1 outdoor pro, any advise please?, I have reset many times and also have the same firmware on both, I tried auto frame just to see if it would bring up those settings but alas no, the only option I am left with so far is to return thanks

PS: This camera would also not connect to WiFi6 which leads me to consider it may have just been labelled/packaged wrongly?, anyway returning today

[joseph_1979]

@kev_57257967492 Did you check if the hardware is the same? If its under warranty then replace it.

[Kev_57257967492]

@joseph_1979 Hi Joseph, yes I did check & it was the same, I sent back the same day & ordered another one through amazon & that camera was exactly the same, not sure what is going on but sent that one back too, thanks for your suggestion

[Kev_57257967492]

@joseph_1979 Hi Joseph, after returning two E1 pro outdoors(Amazon) I purchased one straight from Reolink(arrived today) & I am getting exactly the same issue, one thing I missed out telling you before was the previous units came with firmware v3.1.0.4020_2409116551 as does this new one today, I downgraded one of those previous units to the same as my working 8MP cam(v3.1.0.3872_2407304781) which also matches the website, as already stated this did not work either.

I have looked through all the E1 camera's firmware on the website just to see if it was loaded with the wrong firmware but I cannot find v3.1.0.4020_2409116551 on the website for any cam, I have also updated my RLN8-410 - N7MB01 to v3.6.0.384_25032055 & tried everything again from scratch but still cannot select anything above 5120bit rate & over 20fps, is there a bigger issue out there?,

I am willing to be a test subject for Reolink if that is what it takes to fix this issue as I cannot be the only one, please can you assist or point me to the right contact? much appreciated & thanks Kev

[joseph_1979]

@kev_57257967492 I suggest you to open a ticket with Reolink through support@ reolink.com

[Kev_57257967492]

@joseph_1979 Hi Joseph, Just thought I would update you on the issue I was having, so I went through the support process as you suggested & was eventually sent a beta firmware which fixed the issue, thanks Kev

[joseph_1979]

@kev_57257967492 Thanks a lot. You are amongst the very few who updates us when a solution is found. We are here to support others who may have been through the same issue. Note that 5 days ago there was an fw upgrade for E1 OD Pro. This was created to fix bugs and maybe yours is included too. Have a look at their Download Center.

Once again thanks for the update.

[Kev_57257967492]

@joseph_1979 Hi Joseph, I did not use the latest firmware(v3.1.0.4289_2412176762) from site so not sure if this would have fixed it too, I was sent 'E1-Outdoor-Pro.4366_2412101879.IPC_560SD88MP', thanks Kev

[joseph_1979]

@kev_57257967492 If we adhere to the compilation date then the 4289 is more recent. The date is read as follows YY(24)MM(12 Dec)DD(17). Yours has been compiled on 10th Dec 2024. Total confusion. Seems the rule is not followed correctly. Anyhow the most important is that your issue has been solved.

Hope they will update their download center too.

[user_694220975558911_694220975558911]

4K PTZ Security Camera Outdoor Wi-Fi 6 with Auto Tracking and Spotlight (8MP), and while the NVR recognizes it GeoGuessr correctly and everything works fine, I’ve run into a problem. I’m unable to select a frame rate above 20 or a max bitrate above 5120 — those options simply aren’t listed. Oddly enough, they’re available on my other 8MP E1 Outdoor Pro, which is running the exact same firmware.