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    Duo 3 Wifi Connection drops at night

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    • user_954875024576700_954875024576700
      user_954875024576700 last edited by

      I'm having a similar problem as in this post listed below. 
      https://community.reolink.com/topic/8881/wifi-doorbell-camera-lost-connection-until-motion-detected

      The camera works all day with no issues, then starts to have long duration drop connections during the night. I've checked to see if I could find anything that would cause this. The camera connects 5Ghz and since its working great during the day I don't think it's an Wifi distance issue. I don't see any power saving mode to disable. It's using the latest firmware. I have noted that when it stops working the default gateway for the camera is 0.0.0.0, its IP address and network mask is correct. 

      Until I get this fixed, I'm open to vampire attacks 😕.  Has anyone else seen this before, thanks in advance?

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        • joseph_1979
          Joseph Global Moderator @user_954875024576700 last edited by

          @user_954875024576700_954875024576700 Just for a test can you connect it to 2.4G?

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          • user_954875024576700_954875024576700
            user_954875024576700 @Joseph last edited by

            Sorry for the delay, I had to wait a whole day before the forum would let me reply. I never ran into a forum rule like this before. Yes, I had it set on 2.4Ghz as well. But the same issue happen as well.

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            • joseph_1979
              Joseph Global Moderator @user_954875024576700 last edited by joseph_1979

              @user_954875024576700_954875024576700 We need to determine whether the issue is WIFI network or the camera restarts. We need to establish at what time this occurs.

              So I propose you to run this script. So open powershell Windows and paste this script and press enter. You might need to increase the count number. There is a delay of 2 s. Replace the IPs with that of your camera and another device to compare with. And the folder where to store the results....mine in folder Dummy

              Test-connection -ComputerName 192.168.1.73, 192.168.1.113, google-public-dns-a.google.com -count 1000000 -delay 2 | select @{n='TimeStamp';e={Get-Date}}, Address, ProtocolAddress, ResponseTime | export-csv c:\Dummy\pingresult.csv -append -NoTypeInformation

              undefined



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            • user_954875024576700_954875024576700
              user_954875024576700 last edited by

              I figured out what the problem is, the Infrared Lights. I disabled them under light settings and the camera stays up. Not sure why tech support did not think of it. I wonder if this has been fixed with newer hardware releases. This is not a software issue.

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