Reolink Video Doorbell Wifi cannot be updated to the newest firmware

[pawel_805860482855100]

I recently tried to upgrade the firmware in my Reolink Video Doorbell Wifi

Model D340W
Hardware No. DB_566128M5MP_W
Old version v3.0.0.2987_23112500

I downloaded the new firmware v3.0.0.3215 double checking the model and HW number.
I updated the firmware twice using the Mac client software because it appeared to work but when I checked the camera info, it indicated the old version was still installed.
I tried to reboot, and restore to factory settings. Nothing helps, the version is still old.
And it seems that I can update it infinitely number of times and the version still will be old.

[joseph_1979]

@pawel_805860482855100 I suggest you to take it up with support on support(@)reolink(dot)com

Never had such an issue and never seen it reported.

[H260_810813567099020]

@pawel_805860482855100 Mam ten sam model i dokładnie taki sam problem z aktualizacją. Czy znalazłeś rozwiązanie? Mam też drugi taki sam wideo dzwonek kupiony na aliexpress model ma oznaczenie "Reolink Video Doorbell WiFi" i aktualizował się bezbłędnie.

[ThirtyNinth]

@pawel_805860482855100
While searching for a solution to my problem, I found this thread.
I want to say that I have a doorbell without wifi and I have exactly the same problem. The firmware is downloaded to the doorbell, the doorbell reboots, but the firmware version remains the same. There are no errors, there is no way to diagnose what is happening at all and for what reason the doorbell is not updated.

[joseph_1979]

@thirtyninth I do have the WIFI doorbell and never had any issue with upgrades. But when installed, do you get success?