Questions on an NVR system from a non-tech savvy user

Hello All,

I was working with a friend that runs an IT company to initially setup my home NVR system with Reolink components. Unfortunately, he has become unresponsive lately and it's been very difficult to get any questions answered. I apologize as I just today discovered the forum and some of my questions might be previously discussed and answered on these boards. I did brief searches but didn't spend too much time.

I currently have 9 cameras that are wired over cat6 to my NVR box that connects to my switch. I also have one ReoLink 4MP HD Pan/Tilt 2.4/5 Ghz Dual Band WiFi Indoor Wireless Camera (C1 Pro) in my bedroom that I used because I was unable to have a drop in my bedroom due to the slope of my attic in that area.

I am currently experiencing the following problems-
1) When connecting to the cameras via the Desktop Reolink App, using the UID of the NVR, I commonly receive a "login timeout" response. It often takes 2 or 3 attempts of hitting the settings button and attempting to re-connect before my cameras come up.

2) When attempting to access cameras on my iPhone Reolink app, I most always get "Connection failed", when I press play (play over cellular network) on the cameras.

Are these two common issues? I get great speed on my home network and the devices I am connecting from (PC and iPhone) do not have other connectivity issues....

My third and final question
3) So I have the cameras connected to NVR. What is next for optimal system performance? Do I set the IPs to dynamic? Should I obtain my own DNS? I don't know what I don't know but I'd love to have an optimally performing system and appreciate any feedback.

Thank you.

accentsoflife

1.). I do not have this problem however I am only running 6 cameras. I would check and see if you are runnin “clear” vs “fluent” with multiple cameras sending data at the same time on clear may just be to much data for your computer to run.
2.) I sometimes get a connection fail but this does not happen often
3.) I am currently running a reolink NVR as well as CAT 6 cable. You may want to look at your router as an upgrade and not the NVR.
Any issues I have I can almost always trace my problem to the router as it is a few years old and in general running older technology not made for this type of data transfer.

Bob

To solve the "connection failed" issue, it's necessary to get the new firmware installed on your NVR as well as the standalone C1 Pro, and get the latest App:
Step 1. Please upgrade the NVR with our latest firmware: https://reolink.com/firmware/
How to do firmware upgrade: https://reolink.com/faq/upgrade-firmware-of-reolink-camera/
And go to App Store/Google Play and update Reolink App to the latest version.

Step 2. Launch Reolink App and see if you can remotely connect to the NVR (with your phone connected to 4G cellular network)?

Please note:
Also update your Reolink desktop Client software to V7.2.2.18 after you upgraded your NVR.
Downlod it at https://home-cdn.reolink.us/files/client/Reolink_Client_Windows_V7.2.2.18.zip
If you use Reolink Mac Client, then upgrade it to the lastest from Mac App Store.