FOR THE LOVE OF.... Just build in saved layouts!

[Westgate]

I am about just rip out everything Reolink and never recommend it to anyone again. I mean the most BASIC elements are either missing, broken, or removed after a botched firmware update. The latest: the Windows client app has ZERO functionality to save the camera layout. Nope. Imagine spending the time placing 16 cameras in an order to make logical sense EVERY TIME THE APP IS STARTED or EVERY TIME YOU SWITCH LAYOUTS. What an absolute garbage experience. And when I submitted a support request / feature request for this, they start with the same process having NOTHING TO DO with what I am saying. HOW BASIC is a save layout function????????????????????????????????????

[joseph_1979]

@westgate I too really can't understand why some basic functions are not implemented or taking a long time to be added.

[KimchiGUN]

I have a mac mini set to auto log in with the Reolink to launch. It saves the cam layout.

Also with a WIndows PC.

I have 6 cameras layed out in a certain way and it hasnt moved yet.

I noticed I have to click on the 1st cam in the list, click the 6 box lay out, and move cams around. When I click on the 1st cam, click the 6 cam layout, it's there. It stays there after a reboot, autologin, and auto launch.

[Westgate]

@joseph_1979, I can't deal with this anymore. I am so tired of running the windows client app to find none of my layouts how I need them. What a true piece of garbage experience. How is there no SAVE LAYOUT presets? HOW????

[Westgate]

@kimchigun , great. Wait until it doesn't. Or wait until you have 16 + cameras and you want to have 4 channel presets for different zones. Forget it. There is not save presets.

[joseph_1979]

@westgate Did you follow KimchiGUN suggestion to get back the cams?

[Westgate]

@joseph_1979 , Yes. And I was already familiar with the "coin flip / finger cross / random camera click / easter egg / only works sometimes" method of hoping the layout magically returns. It doesn't work the majority of the time. Moreover, it is just embarrassing to resort to anything like that in an attempt to have the layout in the camera order you desire.

I will also add (again), the finger-cross method also doesn't address the need to have *multiple* presets saved and available to choose from. In my case, where there are 16 cameras, the 4, 6, 8, 9 etc... camera view should have perhaps 3 to 5 saved layouts (of designated zones) readily available to choose from. Call me spoiled if you want, but more accurately call me ungrateful for not appreciating these entry level features I enjoyed for 15 years using Digifort.

[Westgate]

These guys might make some great cameras at an amazing price point, but the software side / User Experience / NVR features are far behind. The software weakness is further supported by the mind-boggling firmware updates to the cameras that literally drop features.

[joseph_1979]

@westgate I can understand you and it happens to me when I replace something and I lose a functionality which I was accustom to use. What I can say is to request support. The more requests they get the more we see it implemented.

[Westgate]

I cannot help from just becoming FURIOUS at this app for how horrible the layouts are (not having the ability to save layouts). So I needed a 4 camera view, switched to 4, had to manually drag the 4 cameras I needed. When I switched back to 16 view, GUESS WHAT! 3 cameras missing and the order of the other 13 were different. I HATE THIS APP.