App display zoomed in

[Zackster]

I have lost a good chunk of my cam display (P334), pretty sure this happened when I set up a PC used for recording.


https://ibb.co/7J4WqZrx


https://ibb.co/W4FDXfh0


The first image is what it looked like when I first set up the camera, the second pic is what I get on all devices now - Android phone/tablet, and Win PC. Can't find any settings in the app or PC app to correct it, unless I've overlooked something

[KimchiGUN]

@zackster

Really weird... Have you tried a reboot? Then a factory default?

[joseph_1979]

@zackster Check that you didn't change any setting in streams resolution.

Do as my friend told you a reboot from the application.

If this doesn't help do a restore.

[user_998035325276330_998035325276330]

@zackster

Hi there. Try looking at the Camera in the app (mobile app) and looking at the resolution for the Clear and Fluent streams. Reolink App --> Camera --> Display --> Stream --> Clear --> click the > Sign, and then tap the resolution. Verify that the device is set to the highest resolution.

I have a similar issue with my RLC-843 when adding to Synology SS. It thinks the max resolution is less than the device is capable of, and I accidentally reset it to a lower resolution before I realized what happened. Reolink cameras seem to "crop" out the outside of the image when set to a lower maximum resolution, which gives it a zoomed-in look.

Hope this Helps.

[Zackster]

@kimchigun Perfect! Thanks, did a restore and now have a full display