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    Reolink Windows app 8.19.6 cannot reconnect to cameras after the cameras reboot

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    • Miguel_757048710041829
      Miguel last edited by

      Reolink Windows app 8.19.6 cannot reconnect to cameras after the cameras reboot
      Cameras are 8x RLC-510A and 1x doorbell cam, all connected to an unmanaged switch and recording to SD. All are on the newest firmware.
      Cams are set up to be monitored from a dedicated Windows PC.
      Cam Auto reboot is set to 6am. Each day a random group of cameras does not reconnect to the Windows client after the cams reboot. If I manually reboot a camera from within the app, the client cannot reconnect to it.
      If I check the cams in Android when they're discounted from Windows, they look normal, so I know the cameras aren't the issue. It's the Reolink client.
      I wiped and reinstalled Windows, updating from Windows 10 to 11, to try and fix it, but the exact same issue followed the fresh install. 
      I also switched the computer from Wi-Fi to Ethernet. No change.
      Any help is appreciated.
      Thanks in advance!

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        • joseph_1979
          Joseph Global Moderator @Miguel last edited by joseph_1979

          @miguel_757048710041829 Try to delete one of the camera from the Win client. Exit client and re-run.

          See if the client adds it. If not add it through its UID. I am running this version since it was released on 15 cams and never had this issue. I run the client on both win10 and Win 11.

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          • Miguel_757048710041829
            Miguel @Joseph last edited by

            @joseph_1979

            Thanks for the reply! Tried that. It added correctly.

            The camera itself isn't the issue. I can reboot the camera from the android app, and it connects back up after about 30 seconds, and I can ping the camera locally no problem after it reboots, but the Windows client doesn't reconnect. If I click the gear icon on the camera in the list to the left, the circle in the upper left corner spins on the window that opens, but it never connects. It eventually throws the error "Loading failed."

            I noticed that after the cameras reboot, it still says "connected" in the left side list of cameras. If I right click the camera there and choose disconnect, it says "closing," then "Not Connected." If I then click the camera, it can reconnect. So it looks like it's not disconnecting properly when the reboot happens.

            I also installed the client on a different Windows 11 PC, on the same network, and the exact same symptoms.

            Further, I installed the client on my Mac, and there was no issue. Worked as expected.

            So its either the client, or a Windows 11 default network setting that is causing this. Both windows PCs are fresh install.

            Any further help would be appreciated, thanks!

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