RLC-410W (Nov2018 vintage) SD card disconnect

carbonita

Has anyone else seen a "No SD card is detected" in the app at playback? I've had an SD card installed and operating since the RLC-410W was purchased directly from Reolink in November 2018, but this message is now displayed. Rebooting does not resolve. Live viewing is fine. Next step is to take down the camera, inspect, and bench-test.

fw v2.0.0.158_18071807

carbonita

Update: SD card spontaneously (meaning no change in network nor device) recording at ~10:00AM local time (as air temperature rises to 15C). Possibly condensation/environmental effect(?)

carbonita

Update: After SD card was again not detected, inspection of card and o-ring sealed slot showed no obvious issue (e.g., no condensate). Moving camera under the eaves to protect from direct rain.

carbonita

Problem recurred while camera was protected from rain. Electrical contact cleaner spray for the card and slot seems to have remedied for now.

Carl

Hi, sorry for the inconvenience and could you please report the issue to the support team for further checking? Refer to https://support.reolink.com/hc/en-us/requests/new.

eah12

Hi, I dont know if you will read this as its been a while since the original post, I installed my RLC-410W and after a week I had the same issue, swapped card for another and hoping its fixed it. Hvae you had any more issues since you cleaned it?.

Cynthia

Hi, there. Yes, some other clients have met the similar issue before.
Have a check whether the SD card is class 10 or higher, FAT 32, and within the capacity of 64GB. You can use the computer to format this SD card to FAT32.

You can also try this SD card: https://www.amazon.com/dp/B073K14CVB/ref=twister_B07B3MFBHY?_encoding=UTF8&psc=1
Some SD cards may have compatibility issues with the camera.

carbonita

Problem has not recurred since, and camera is still operating. SDcard is a probably Samsung PRO endurance, which has been the most reliable for my 10+ cameras. Another issue with this version of the camera is that the voltage tolerance is tight, one must use the included power supply. Previous version of this camera did not have this issue.

Ningel

I got the same/related problem with my RLC-511W.

If there was a power cut or after some days, suddenly the there is nothing in the playback.
Checking the "Speicherung" I see a red exclamation mark and "0 G / 0 G" after formating the card there is "63 G / 63 G" and the recording works fine.

In the last 12 Days I had to reformat every time after replugging the power (still looking for the best place to attach the cam on the wall) and 4 times without obvious reasons.

The problem is afterwards all data is gone. So I have to download twice a day the data to secure the clips.
No_SD_Card.png
SD_Card.png

Cynthia

You can try to upgrade the firmware for the camera to see if it can be fixed. https://support.reolink.com/hc/en-us/articles/900004550323-How-to-Upgrade-Firmware-via-Reolink-Client-New-Client-?source=search
If the problem still there, please contact https://reolink.zendesk.com/hc/en-us/requests/new for further help.