Big problem with RLC 410 5MP firmware after upgrade - be warned!

[Stuart_185312528715954]

I downloaded and applied firmware upgrade 448_19061407 to one of my RLC-410-5MP (IPC_51516M) cameras and now I can't get into camera settings from the camera's web interface. I just get a message saying "Reloading. App detected that firmware of your device has been upgraded, now it will reload this App." whenever I hit the gears icon. Screen shot of error message attached.

I have tried rebooting the camera, but it still gives me the same error.

I need to know how I can now downgrade the firmware on this camera as I can't get into the maintenance menu firmware section any more from the web interface and I can't maintain firmware from the awful Android app.

Help!


20190906_083230.jpg

[Cynthia_124785627824270]

Sorry for the inconvenience. Could you please take a screenshot of this post and send an email to support@reolink.com? We will help you figure it out via email or phone as you want. Thanks.

[bernd rehlinger_174112897794245]

Hey Stuart,

have you tried to delete the browser-cache?
This solved the same problem I hab after firmware-update to ma RLC-423

regards,
Bernd

[Stuart_185312528715954]

Thank you Bernd! You're a star.

It didn't even cross my mind to clear the browser cache, but I just cleared it and can now get into settings again from the browser.

I read your message just after I logged a support call

Back to nearly normal. Now all I have to wait for is Reolink to produce a firmware that doesn't need Adobe Flash!

Anyway, thank you again!

[priscillawhite_207366325965040]

Amazing solution, by the way! You can simply comprehend www.fastcustomwritinghelp.com/blog/what-is-it-like-to-be-a-dissertation-writer when using this service.

[susanne2512_105496920354996]

Bernd;

Can you tell me how to delete the browser cache?

I just upgraded the same firmware and can't sign in. Not sure what to do. Thanks

[susanne2512_105496920354996]

Never mind, Bernd. Figured it out, but it still doesn't fix my problem. No cameras because it keeps saying incorrect password, etc.

[Cynthia_124785627824270]

If the issue still exit please kindly send an email to support@reolink.com, We will help you figure it out soon, thank you!

[thesamewriter_241323461767420]

this really big problem